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U.S. clinic lures Canadians
Globe and Mail ^ | 11/25/05 | LISA PRIEST

Posted on 11/25/2005 9:16:39 AM PST by Pikamax

MD Anderson, the world-famous cancer centre, has become the first U.S. hospital to open a Canadian office, responding to the growing demand for fast access to medical services and exceptional customer care offered by top U.S. hospitals.

"We don't want to upset anyone," said Djaoued Bedjaoui, Canadian information officer for the MD Anderson Cancer Center in his downtown Toronto office, located a block from major hospitals.

"But Canadians are struggling with their health-care system . . . the timing is excellent."

Growing frustration with this country's health-care system, characterized by long waits and difficulty accessing timely diagnostic tests, is fuelling demand for medical services in the United States.

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There is also a feeling that governments are more tolerant of entrepreneurial health efforts: NDP Leader Jack Layton said his party was no longer willing to prop up the Liberals because they would not crack down on private care.

All are signs, some say, of a climate ripe for expanding private health care.

Top U.S. hospitals, according to patients, provide what many in Canada cannot: quick access to care and top-rate customer service.

When Dawn Reimer of West Vancouver was diagnosed with breast cancer, she was told it would take two weeks to get a consultation with a surgeon. Surgery would take place some time after that.

Instead, she headed to Houston-based MD Anderson because "I wanted the best care possible. I wanted to be part of the decision-making. The doctors there, they have more time, they'll spend however long with you that you want to talk."

Within a week of contacting MD Anderson in May, the 48-year-old mother of three had a treatment plan and breast-conserving surgery, and she was home, recuperating. When she returned, they called to follow up on her care.

"In hindsight, it had probably been growing in my body for eight years," Ms. Reimer said of the cancer.

"A week or two wouldn't have made a difference. But psychologically, I wanted a treatment plan."

Top U.S. hospitals also greet patients at the airport, book hotels, arrange discounted airfares and try to schedule all diagnostic tests in a day.

The Cleveland Clinic even has a family doctor and nurse in Mississauga who arrange follow-up care for returning Canadian patients.

"We're not interested in stealing patients and we're not presumptuous enough to think we can take care of people anywhere in Canada from a remote control in Cleveland. That isn't good medical care," said Bill Ruschhaupt, vice-chairman for Cleveland Clinic's global patient services, who estimates that 600 Canadians go to his institution each year.

"We want to be very, very respectful."

There are no figures on how much Canadians spend on out-of-country treatment.

However, they are spending more on private care in Canada than they used to: $17.1-billion in 2002, according to the latest Canadian Institute for Health Information figures.

That compares to $7.4-billion in 1988.

While the cost for medical care in the United States may be prohibitive for many, some find more affordable options by getting second opinions by mail or through the Internet.

The Cleveland Clinic offers a second opinion on-line for under $565 (U.S.). Memorial Sloan-Kettering Cancer Center, based in New York, does a mail version of that service for about $2,000.

"We offer the mail review [second opinion] for those who find it difficult to travel or for those with limited means," said Avi Fishman, administrator at Memorial Sloan-Kettering's international centre.

"Many Canadians may also come down here for treatment that is not yet available at home or treatments that may have to wait some time to get at home."

The Mayo Clinic, based in Rochester, Minn., has seen its Canadian clientele grow over the past few years, with an estimated 1,500 to 2,000 of them travelling to its three clinics for care each year, said Misty Hathaway, the clinic's international relations administrator.

"It seems to relate to some access issues there," Ms. Hathaway said.

"And there is that issue of being able to address a lot of medical needs at one time in a very efficient way."

They also have a former patient -- a Canadian based in Thunder Bay -- who works their virtual Canadian office, returning telephone calls from the public.

So far, only MD Anderson has a dedicated office in Canada. And while Wendeline Jongenburger, director of international business development and marketing at MD Anderson, said it's been a success, no figures were provided on how many patients have gone down there for treatment.

"We're growing and we're very happy about that," she said.


TOPICS: Canada; Culture/Society; Foreign Affairs; News/Current Events
KEYWORDS:

1 posted on 11/25/2005 9:16:40 AM PST by Pikamax
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To: Pikamax

[Insert snide comment here about 'free' national healh care system in Canada.]


2 posted on 11/25/2005 9:21:43 AM PST by governsleastgovernsbest (Watching the Today Show since 2002 so you don't have to.)
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To: Pikamax
..."but Canadians are struggling with their health-care system.."

Struggling? C'mon! Just because a Canadian citizen has to wait six months for heart surgery or kidney dialysis, that doesn't constitute "struggling".

Instead,call it "health care rationing by waiting list"

...there,that sounds better

3 posted on 11/25/2005 9:38:33 AM PST by Gay State Conservative
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To: Gay State Conservative

are the Socialist Dems listening?
Hello Mrs. Clinton


4 posted on 11/25/2005 9:45:32 AM PST by JUST A BARTENDER (A Minority Conservative living In Massachusetts. Fighting OUR Fight Everyday!)
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To: JUST A BARTENDER
"are the Socialist Dems listening?"

Likely not. I have a guy I work with that absolutely worships the Canadian healthcare system. He claims that every article that is negative about it is based in right wing lies. Even if it is by the CBC itself. The guy is fairly well educated and very data driven except when it comes to healthcare and global warming. Anthing that doesn't fit his view is a rightwing lie.

5 posted on 11/25/2005 10:02:35 AM PST by Dutch Boy
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To: JUST A BARTENDER
are the Socialist Dems listening?

You gotta be kidding!

You tell democrats the truth and it goes in one ear and out the other.

Government health-care is their main issue and they ain't about to give it up. Never mind the Canadian failing system.

The democrats will spin it as: yeah, the Canadians are not doing too well, but the Democrats' health-care system will be better and can't fail, and besides, it will be low-cost and free to the poor. As far as the poor are concerned, you can't beat FREE..

Free or low-cost is the only thing the democrst party cares about. Never mind the huge costs in increased taxes for the system.
6 posted on 11/25/2005 10:12:24 AM PST by adorno
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To: Pikamax
"The Cleveland Clinic offers a second opinion on-line for under $565 (U.S.)."

Hey, I'll give you a second opinion for free -- "You're ugly, too".


7 posted on 11/25/2005 10:20:10 AM PST by robertpaulsen
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To: Pikamax
"It seems to relate to some access issues there," Ms. Hathaway said.

She later said "It seems to relate to some animal issue" as rats chewed on her feet.

8 posted on 11/25/2005 10:27:35 AM PST by polymuser (Losing, like flooding, brings rats to the surface.)
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To: Dutch Boy
Anthing that doesn't fit his view is a rightwing lie.

I suppose that if he's correct [about Health Canada), then a foreign healthcare company opening an office in Canada
soliciting customers should be a non-starter, eh?

I use to listen to Radio Canada Int'l on SW. There were even stories about Canadian brokers arranging US health
services for those that decided that they have had enough of the "access" problem.

9 posted on 11/25/2005 10:55:09 AM PST by Calvin Locke
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To: Calvin Locke

I live near Rochester NY. We have a huge financial debocle called the "Fast Ferry." It's a ferry that travels from Rochester NY to Toronto Canada. There was an analysis done on Canadian and why they come ride the ferry. Quite a few came to the US for health care. Not even that phased the guy.


10 posted on 11/25/2005 11:12:45 AM PST by Dutch Boy
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To: Darth Reagan

ping


11 posted on 11/25/2005 1:51:33 PM PST by marblehead17 (I love it when a plan comes together.)
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To: Dutch Boy

You can give your friend this article written by Michael bassett from New Zealand, the explemenatary welfare state laboratory in the English-sepaking world. Add to it he was a member of Socialist International with capital "S" worn on its sleeves:

http://rogerdouglas.org.nz/b020306.htm

Let's see what he thinks.


12 posted on 11/25/2005 2:20:28 PM PST by NZerFromHK (Alberta independentists to Canada (read: Ontario and Quebec): One hundred years is long enough)
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To: governsleastgovernsbest
Liberals and leftists just can't get it into their little non-economic brains that everything cost something.
13 posted on 11/25/2005 3:09:40 PM PST by Sam Gamgee (May God have mercy upon my enemies, because I won't. - Patton)
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To: Pikamax
"But Canadians are struggling with their health-care system . . . the timing is excellent."

This bears repeating.
14 posted on 11/25/2005 3:10:20 PM PST by MikefromOhio ("you're a jockhead" - NewRomeTacitus)
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To: Dutch Boy

It seems even Fox News and a growing number of conservatives have thrown in the towel and surrendered to the global warming monkeys.

Michael Moore has another fictional documentary coming out in praise of Canada's health care.


15 posted on 11/25/2005 3:11:09 PM PST by Sam Gamgee (May God have mercy upon my enemies, because I won't. - Patton)
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