[Paleo Conservative]

If you want on or off my aerospace ping list, please contact me by Freep mail.

[Wiseghy]

Still, I've been on SWA flights lately and I'd say their service is slipping. Staff are less courteous and a lot less patient. I'd say the new president is letting things go on the service side.

It seemed like Herb paid more attention to the subtleties of service in body language and tone as well as policy.

[1rudeboy]

Kick butt and take names, Mr. Kelly. It's a pleasure to read about a company that appears to know how to "play."

[NZerFromHK]

Southwest is certainly one of the remarkable success stories in aviation. Curiously, it is not that well known among aviation enthusiasts in Asia. I remember when (East and Southeast) Asia caught up on building low cost carriers like AirAsia or Tiger Airways about 3 or 4 years ago commentators commonly cited Ireland's Ryanair for expertise and model, and Southwest was rarely mentioned at all.

[stockstrader]

Great company with superb management in a terrbile industry.

Management's latest initiative--A brilliant move to slowly and quitely enter the more profitable international markets (which they are currently doing) via the 'code-share' with ATA.