I wish more companies would have the guts to do what Sprint did. Based on what I read the booted customers deserved it.
One side doth not a story make. If Sprint/Nextel is the mark of excellence in cellular service we are in trouble. So, someone calls and they are on hold for a long time, hang up and call again, again, again. It doesn’t take long to make 25+ calls to have a problem resolved, especially a billing error where you want to ensure you pay what you should. Nextel is on my Sxxxx list. So, Nextel can’t deal with their poor customer service so they blame the customer. What a great company!! Hmm, two tin cans with string might work! Unacceptable move by the Sprint/Nextel management losers (IMHO)!