When I lose my temper, it is usually when I am on the phone with customer service. I think it is the knowledge that these people’s jobs are to keep me from the people who actually have the power to help me.
And you know what? Screaming my head off at them works better then being nice. I used to be nice but never got anywhere. I learn to be mean to customer service from customer service.
If they would just do what is right to begin with, but no. Now I don’t know if it is even possible for me to be civil when I have to call customer service. Being mean and rude it too ingrained in me now. But it doesn’t matter to the CEO of the company because he has people in customer service to keep him from knowing how much I hate his company.
His/her balance sheet shows profit and growth but I can guarantee they haven’t done the market research that would tell them that this 80’s style of big phone business is not choice one for the biggest spenders. We, the biggest spenders want to save time as we compete in global markets. It’s the shrewdness in us that says that paying $100 bucks for bundled service is smart but when you lose 50 hours of time you have lossed all the savings plus many times more. You get what you pay for comes to mind like buying a Ford-F150 for $23k that breaks down when you can buy a Tundra for $27k and it lasts you 25 years.