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AOL to pay $3 million, reform cancellation policies
AP via News & Record ^ | 7/11/07 | MICHAEL LIEDTKE

Posted on 07/11/2007 11:23:39 AM PDT by Rb ver. 2.0

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To: George from New England

I’ve learned to NEVER (Repeat - NEVER) allow an untrusted source access to your money by way of debiting your debit or credit card acount.

RE: Your post # 11 regarding cell phone carriers. I’m reading the many, many Sprint threads popping up lately here at FR.

I’m a disgusted Sprint customer also, but at least now we know how to get out of a Sprint contract if necessary!


21 posted on 07/11/2007 11:47:45 AM PDT by Responsibility2nd (Global Warming is Leftist Theology - Why is it Being Taught in School?)
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To: Old Professer
The last time I had a week moment, it lasted a month.

I went on a one-month diet and lost 30 days.

22 posted on 07/11/2007 11:48:18 AM PDT by Disambiguator
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To: Rb ver. 2.0
Lord above, does AOL ever suck. My parents in Missouri City still have it, and I refuse to help them with any support issue that’s AOL-related.

It is just as well, since AOL's "Support" used to tell people to reinstall their operating system all the time.

It has been 20 years or so for me, and I have never forgotten the filthy feeling of dealing with them.

AOL ended March with 12 million U.S. subscribers, down from 21 million less than two years ago.

Thank heavens, only 12 Million left to send us those

< AOL MODE>

MODEM TAX!! SEND THIS TO EVERYONE YOU KNOW!!!

< /AOL MODE>

Actually, if I count their larval stage, Q-Link for the C=64, I had quite a bit of exposure to them.

One despicable thing I remember is, on a dialup, paying per minute, they would download endless ads about their features, before you could get your mail.

I think they are truly one of the most crapulous outfits that ever existed. I hope their stockholders and management die of syphillis.

23 posted on 07/11/2007 12:02:19 PM PDT by Gorzaloon
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To: Disambiguator

I like that one; too bad that I’m so skinny I’ll never get to use it.


24 posted on 07/11/2007 12:04:36 PM PDT by Old Professer (The critic writes with rapier pen, dips it twice, and writes again.)
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To: Rb ver. 2.0
AOL had previously required customers to make their cancellation requests by fax, mail or telephone.

Real.com Superpass for RealPlayer is similar. One can sign up online, but one has to call to cancel the service.
25 posted on 07/11/2007 12:06:53 PM PDT by TomGuy
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To: Rb ver. 2.0

Back in the 3.5” floppy days, AOL kept me supplied. I’d just reformat their disk and use it for other things.

Then they went to CDs, which made cute coasters.


26 posted on 07/11/2007 12:09:25 PM PDT by TomGuy
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To: Rb ver. 2.0

Years ago I tried to cancel my AOL account - I figured the best way was to write a letter and mail it - What I received back 2 months later was a card stating that I did not provide my secret question answer in the letter I sent -The account was still active. I had no idea what the secret question was so I couldn’t provide the answer.

I continued on with my letter campaign to AOL for several months but there was no cancelling the account with a letter unless you knew the answer to your secret question.

Finally, my credit card expired and I figured to just not tell them about it and they eventually turned it over to a collection agency for non-payment of services rendered. I cried to the collection agency and they said they knew it was unfair - but best to pay it or have damaged credit. Soon as I paid it the account was active again!

After 8 or 9 months of this crap - I called to cancel and they offered me the same service for 9.99 a month. I raised hell with the guy, told him to shove it.


27 posted on 07/11/2007 12:10:59 PM PDT by RedhairRedhair
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To: Rb ver. 2.0

I’ll never forget trying to cancel AOL for my parents.

I told them, we’d like to cancel the account. The rep said no. I said, excuse me, we want to cancel. He said no, I’m not going to cancel. I said you have to, he no I don’t. Then back into why are you cancelling schtick.

I really hate AOL. The fact they keep finding people dumb enough to sign up just reminds me people are also dumb enough to vote democrat. There’s lots of idiots out there, folks.


28 posted on 07/11/2007 12:11:13 PM PDT by I still care ("Remember... for it is the doom of men that they forget" - Merlin, from Excalibur)
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To: Rb ver. 2.0

AOL has been doing this for years.

I tried to cancel my AOL account back in 1996, and they kept on billing my credit card, no matter how many times I called. I cancelled the credit card, and AOL had it re-activated, and continued to bill that card.

It took about a year to get them to finally stop. I never did get the money back. I will never do business with AOL or Time/Warner again.


29 posted on 07/11/2007 12:42:21 PM PDT by gridlock (A Liberal will lick the boot on his neck if he thinks the other boot is on a Conservative's neck.)
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To: RedhairRedhair

I had AOL for a while in the ‘90s before I found a local ISP. I got a little crap from the rep when I was canceling on the phone, but the hardest part was getting the phone number in the first place. I got it from some “I hate AOL” site. AOL did their best to keep it hidden at the time.


30 posted on 07/11/2007 1:00:01 PM PDT by GATOR NAVY (Hey! Must be a devil between us)
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To: Old Professer; Corin Stormhands

The last time my wife had a week moment, we had a second son....


31 posted on 07/11/2007 1:07:31 PM PDT by SwankyC
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To: Old Professer; Corin Stormhands

week = weak


32 posted on 07/11/2007 1:08:03 PM PDT by SwankyC
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To: gridlock
Yep, I distinctly remember hearing on the radio one time the phone conversation that some guy actually recorded with their rep while trying to cancel his account. It was one of the funniest things I've ever heard.

I knew it was just a matter of time before they would be forced to pay. AOL has been run by a bunch of criminals for a long time now.

33 posted on 07/11/2007 1:10:02 PM PDT by jpl (Dear Al Gore: it's 3:00 A.M., do you know where your drug addicted son is?)
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To: Xenalyte

Nice, there are two kinds of computer users who I will not help. AOL subscribers and Compaq PCs.


34 posted on 07/11/2007 1:19:48 PM PDT by Diplomat
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To: RedhairRedhair

I timed my AOL cancellation with the expiration of my credit card and when they claimed I still owed them money I sent them a money order. Never again have I allowed AOL software on my computer.


35 posted on 07/11/2007 1:29:17 PM PDT by PLMerite ("Unarmed, one can only flee from Evil. But Evil isn't overcome by fleeing from it." Jeff Cooper)
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To: TomGuy

We need a law that requires parity between signing up for a service and cancelling a service. It seems like a no-brainer. If you signed up in person or over the phone, you should be able to cancel in person or over the phone. If you signed up by mail you should be able to cancel by mail. Over the internet the same way.


36 posted on 07/11/2007 3:44:56 PM PDT by dan1123 (You are to be perfect, as your heavenly Father is perfect. --Jesus)
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To: Rb ver. 2.0

I still remember the extremely difficult time I had cancelling my AOL account. The person I spoke to insisted that he couldn’t cancel without me giving him a reason. I told him it was my money and I didn’t need to give him a reason. He kept insisting obviously trying to tire me out and make me give up on cancelling. Finally I told him the conversation I was having with him was the reason I was cancelling, that I was making a note of the date and time I called, that I was calling my credit card provider telling them not to honor any more charges from AOL, and telling him that any further attempt to charge me for their service after I had cancelled would be referred to the Office of the State Attorney General.

What a completly crap company that a customer would have to go through all that nonsense. After all, who do they think they are, a cell phone company!!


37 posted on 07/11/2007 4:15:59 PM PDT by ops33 (Retired USAF Senior Master Sergeant)
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