I bought a computer with a service contract there, years ago. Brought the computer in for replacement of a broken key. They wanted 2-3 weeks to fix it and had to send it back to the manufacturer to do so, in spite of their having an in store "service department".
I asked for a refund on my "service Contract" and it never materilized. I never went back.
Thanks for the answer, I was really wondering -OfficeMax is being boycotted for caving into CAIR demands, you probably already know that, so I wondered.
But you did say “personal”, sounds like poor customer service - I have heard others say that was a staple of COMPUSA.
My buddy is going through the same problem with a keyboard and CompUSA right now. The company bought the Mac laptop through them and I guess they were forced to buy a service contract with them as well. He’s been going around and around with them for months.