“”The manager just took my money and won’t give me my money back, trying to make me get something off the menu that I don’t want,”
If this story is true — the issue is theft.
Theft may still be the issue but not an emergency issue. There are other non-emergency numbers to call.
No, it is a civil matter, not a crime. Merchants often mistakenly take an order and payment only to find that they cannot deliver.
I surely agree that a refund would be appropriate. (I tend to believe that this woman is simply lying. I’ll bet McDonalds first offered a substitute, then a refund. I’ve never had any problem getting a refund from a McDonalds.)
It only might be a crime if you could prove that the McDonald’s intended, all along, to take the money and keep it for a product they didn’t have. Good luck with that theory of prosecution.