Um, usually when power steering assist quits, the most difficult steering is when at a crawl or stopped, not while moving at highway speeds.
Um, just because slower speeds are more difficult; that doesn’t equate to it being easy at higher speeds. She said she was having problems changing lanes and getting on the ramps.
Petite woman, SS car - might not be easy for her. Over the weekend a bunch of us went to lunch, she was parked at the back of the parking lot. Too hard to turn out of parking spots when it shuts off. (that’s how I found out about the recall)
My first car didn’t have power steering but it did have what seemed like a three foot steering wheel. A little extra leverage helps. She doesn’t have that.