The restaurants general manager, Marcus Cascio, sent the group two bottles of Scotch, a written apology and an invitation to return to the restaurant.--- With their meal comped, I hope.
The men were gentlemen to take this slight, but one of them should have spoken up: "Sweetie, let's talk to your boss and see what he thinks."
No manager would have turned them away.
I like that manager. That was a really classy apology.
Somebody knows the value of “good will.”