Weren’t even told to take a number and join a queue... that’s cold. But with no political competition to speak of there, little incentive exists to improve the system.
I worked for an auto parts recycler and had to go to the main police station in Decatur,Il to file a report for theft after a customer wouldn’t pay for an engine. There was a call box in the lobby you used to call the desk and they told you someone would be out in a few minutes...after waiting 30 minutes on 2 separate occasions, I told the boss if he wanted a report to be filed, he would have to do it himself.