[GILTN1stborn]

Yes USAA has “standards”. My husband and I both worked there for several years. IMO the interpretation of those standards depended on the person making the decision. Again, IMO, there were some that balanced the information and made good decisions and others that were on power trips and did not. There are laws about the notice insurance companies must give before canceling insurance policies, and if they met those requirements there is probably not much Kelly can do about the insurance part. Many insurance companies will refuse to insure people with criminal records. The bank part is really alarming and horrible. Keep in mind they are a big powerful company and many in congress are members. Even if they made a mistake with the money part, I would not hold my breath that they suffer any consequence.

[seekthetruth]

Thanks so much for the info. I really didn’t know anything about the company so welcomed info. Just seemed their keeping Kelly’s wife from her bank account was wrong, as she certainly was not guilty of anything!