Think of being in bed at night and your bedroom gets turned on its side. You now have to climb up a 16’ wall to get to the door to the hallway.
Now imagine if you are 75 years old and trying to do it.
Imagine you also have received injuries during the collision.
Also, the lights may be out.
Get the picture.
The lights went out first. It was the first sign most passengers had of anything being wrong.
First the passengers were told it was an electrical problem. While a true statement, it is like telling someone they lost their shoe after their leg was ripped off.
Now imagine that you have not yet had your first lifeboat drill. The first drill usually takes place before breakfast the first day. This happened just a few hours into the cruise. The passengers had no idea where to go or what to do.