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Apple CEO: "We are extremely sorry" for Maps frustration
CNN/Money ^ | 09/28/2012 | By David Goldman

Posted on 09/28/2012 7:46:27 AM PDT by Responsibility2nd

NEW YORK (CNNMoney) -- In a rare public apology, Apple CEO Tim Cook on Friday wrote an open letter to customers that acknowledged widespread complaints about the company's new Maps application.

"At Apple, we strive to make world-class products that deliver the best experience possible to our customers," Cook wrote. "With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better." (Click here to view the full letter).

After using Google's (GOOG, Fortune 500) mapping data for five years, Apple (AAPL, Fortune 500) went in a new direction with the iOS 6 update to its mobile operating system, which rolled out to millions of iPhones, iPads and iPod Touch devices on Sept. 19. The new Apple Maps is also built into all iPhone 5s, which went on sale a week ago.

(Excerpt) Read more at money.cnn.com ...


TOPICS: Business/Economy; Miscellaneous
KEYWORDS: apple
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To: napscoordinator

You better check again. Sales of stand alone GPS units have been killed by phones, and future market forecasts are nothing but doom and gloom. I’m not typing it in, but check out the June issue of Wired. Big story on it. Garmin is reporting almost all of it’s profits are now in aviation.


41 posted on 09/29/2012 10:13:17 AM PDT by Melas (u)
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To: Responsibility2nd

60% percent profits built on the backs of very cheap Chinese labor and a gullible public willing to shell out all that money to them. What else could you expect?


42 posted on 09/30/2012 4:31:31 PM PDT by dennisw (Government be yo mamma - Re-elect Barack Obama)
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To: Paleo Conservative

We’re all gonna die!


43 posted on 09/30/2012 4:35:11 PM PDT by Revolting cat! (Bad things are wrong!)
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To: Paleo Conservative; a fool in paradise
" Apple reports sales of more than 5 million iPhone 5 units during the first weekend of product launch."

No joke, folks. There are 5 million+ iPhone 5 users worldwide who lost their way and can't find a direction out now. The lost 5 million of 2012!

44 posted on 09/30/2012 4:39:20 PM PDT by Revolting cat! (Bad things are wrong!)
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To: Revolting cat!

They could have hired me to test it but apparently they decided to cut a few corners in quality assurance.


45 posted on 10/01/2012 7:57:20 AM PDT by a fool in paradise (Obama likes to claim credit for getting Osama. Why hasn't he tried Khalid Sheikh Mohammed yet?)
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