I took my Explorer in to the Ford dealer because the brakes were chattering. I told them it felt to me like the brake pads were worn. They said the brake pads were in excellent shape, but a computer had failed. It was $700 to replace the computer.
The brakes still chattered, so I took it back. They said the brake pads were now worn. I asked how that happened overnight. They denied they had told me the brakes were in great shape. I took it to a brake place and got the brakes fixed. I will never set foot in the Ford dealership in Tucson again. They screwed me for $700, and I hope to see them lose every penny of it and more!
Dealers charge premium prices for parts and rack rates for mechanics’ time. An independent shop will almost always give you a better deal on replacing anything that can be had as aftermarket.