Confidential Obamacare Navigator training manual uploaded online

Capitol City Proj ^ | December 16, 2013 | Joe Schoffstall

[Hojczyk]

Tammy Duffy, a radiation health physicist from New Jersey, was talking with Obamacare Navigators one day and asked a question regarding people who are self-employed, in which they could not provide an answer. She then asked for a copy of the manual, which they would not give her since it’s not meant to be available to the public.

“I asked the nice ladies for a copy and they said I could not have it because it was a government document not for the public. So I thought maybe there is an outline or shorter version that is for the public. I went to Google and typed in ‘healthcare insurance marketplace Navigator SOP,” Duffy said.

Sure enough, a Google search of “Healthcare insurance marketplace Navigator SOP” yields a link back to the “Health Insurance Marketplace Navigator Standard Operating Procedures Manual.” The manual is labeled as “restricted distribution” by the Department of Health and Human Services (HHS) and threatens prosecution to anyone authorized to view it who ultimately disseminates it to unauthorized people — and it’s online for everyone to see.

Duffy knew she came across something that should not be online and tried reaching out to the federal government informing them of this. Nothing happened.

“I immediately sent an email through the White House web site that these documents are on the web for all to see. I got no response. I also called the White House yesterday and spoke to a volunteer (and said) these restricted documents are on web. I have heard from no one. I also sent it to a friend who works at the Department of Defense and said, ‘Get this taken down.’ It’s still up there.”

[Eleutheria5]

Download it on a library computer to a thumb drive, make up a bogus e-mail address, and disseminate like mad.

[Timber Rattler]

I asked the nice ladies for a copy and they said I could not have it because it was a government document not for the public.

I guess these low-information government employees never heard of the Freedom of Information Act.

[Timber Rattler]

Yeah, “Official Use Only” is not even a real classification category, but yet low information government bureaucrats like to throw it around all the time to hide what their agencies are up to. Just like “Law Enforcement Sensitive,” which is meant to sound intimidating but is wholly made up and not a legal exemption to FOIA.

[Timber Rattler]

Yep, and the burden is on the government to prove why documents like these should be considered exempt (which they’re not).

[PenguinM]

“INFORMATION NOT RELEASABLE TO THE PUBLIC UNLESS AUTHORIZED BY LAW: This information has not been publicly disclosed and may be privileged and confidential. It is for internal government use only and must not be disseminated, distributed, or copied to persons not authorized to receive the information. Unauthorized disclosure may result in prosecution to the full extent of the law.”

Well, since we taxpayers paid for it, I consider us to be authorized.

[PeterPrinciple]

that should not be online and tried reaching out to the federal government informing them of this. Nothing happened.

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I think that is the wrong conclusion to draw.............

[PeterPrinciple]

ONLY 217 pages?

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Look for the Paperwork Reduction Act notice on the forms...........

[backpacker_c]

Just to let you and others know:
the website healthreformgps.org is a website on the header that says “a project of the george washington university's hirsh health law and policy program and the robert wood johnson foundation”.

The domain is owned by rwjf.org - robert wood johnson foundation.

Since they are not an official government entity (at least publicly), and this web site is set up to promote obamacare, they were probably given a copy of the document.

I'm not sure, but I don't think the bho .gov will go after such a liberal institution, if they are a public source of the document. At most, they might tell them to take it down off the site.

[Monkey Face]

I went there. I saved it. I hope NSA won’t purge it from my files, the filthy beasts.

[no-to-illegals]

bkmark

[ElkGroveDan]

refer consumers to additional resources and entities that may be able to provide specialized assistance to consumers with certain mental or intellectual disabilities

If they indicate they were an Obama voter talk v e r y s l o w l y.

[gitmo]

From page 9:

Make sure that your PII-related policies, procedures, and any technology you ask consumers to use or follow are easy for consumers to understand.

[Gay State Conservative]

It reads better in the original German.

German? Surely you mean Mandarin.Many people don't realize that all of Saul Alinsky's and Bill Ayers's original manuscripts were in Mandarin.You know..."Great Leap Forward"..."Cultural Revolution"..."Capitalist Running Dogs",etc.

[Secret Agent Man]

a LOT of muslims take long holidays over Christmas to isolate themselves and get away from Christmas. they will go on cruises or go somewhere for a few weeks to take their minds off Christians celebrating Christmas.

[MadMax, the Grinning Reaper]

To #23: Flow chart? I’m seasick trying to “navigate” it.

[Therapsid]

That is interesting

[Chode]

since she ask for a copy, i guess i'm confused as to why she wanted it taken down?

just being the good RAT???

[cynwoody]

http://www.doi.nebraska.gov/aca/agents-navigators/aca-info/CMS_Health_Insurance_Marketplace_Navigator_SOP_Manual.pdf

[cynwoody]

Try googling for site:gov "INFORMATION NOT RELEASABLE TO THE PUBLIC UNLESS AUTHORIZED BY LAW".

I get 385 hits.