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Need insurance help? Prepare to wait [WA]
The Seattle Times ^ | 3/3/2014 | Lisa Stiffler

Posted on 03/03/2014 9:23:08 PM PST by steve86

The number of Washington residents insured through the state’s health insurance exchange keeps rising, but those struggling with their applications still face lengthy waits for help.

The state’s toll-free help line has been swamped since the launch of Washington Healthplanfinder this fall. The center has increased its staff from about 135 customer representatives in October to 525 now.

More than 106,000 residents have bought insurance through Healthplanfinder, the state’s insurance marketplace, according to the latest weekly report released Monday. An additional 322,000 people have used the site to sign up for Medicaid for the first time, including those who are newly eligible thanks to the expansion of the program under the Affordable Care Act and those who previously qualified but did not enroll.

But many people have stumbled while filling out their online applications for insurance or Medicaid. Folks dialing the call center will wait about a minute for their call to be answered, then they’re put into one of four queues, depending on whether their problem is with website error codes, enrollment issues, payment problems or Medicaid.

(Excerpt) Read more at blogs.seattletimes.com ...


TOPICS: Culture/Society; Government; News/Current Events; US: Washington
KEYWORDS: aca; deatgpanels; democratcare; donkeycare; jackasscare; obamacare
525 customer service staff has got to be kind of spendy.
1 posted on 03/03/2014 9:23:08 PM PST by steve86
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To: steve86

Just like in the old Soviet Union!


2 posted on 03/03/2014 9:55:13 PM PST by Jack Hydrazine (Pubbies = national collectivists; Dems = international collectivists; We need a second party!)
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To: Jack Hydrazine

Looks like 100k on insurance and 300k+ on Medicaid. Those numbers are really going to work out. What a joke.


3 posted on 03/04/2014 12:57:28 AM PST by USNBandit (sarcasm engaged at all times)
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To: USNBandit

Considering that Obama and his ilk have the goal of destroying America, and taking the rest of the world with it, the numbers always add up in this fashion.


4 posted on 03/04/2014 5:23:04 AM PST by Jack Hydrazine (Pubbies = national collectivists; Dems = international collectivists; We need a second party!)
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To: steve86

I bet these numbers repeat everywhere. More people on Medicaid than paying for insurance


5 posted on 03/04/2014 7:11:13 AM PST by AppyPappy
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