I would kinda agree...I’ve been a very happy customer for three years. I will contact them and say some harsh comments, but leaving simply means you’d have to pick from a couple of mostly losers.
You either stop doing business with them or you stop pretending your account will give you pull when you offer a “complaint”.
They still get your money. They aren’t your friend that will lose sleep because you wag a finger at them.
Yeah, I can’t leave USAA. It is the best company I have ever dealt with. Although, if they are going lib they will lose their edge on service. Every enterprise libs touch, dies.