[PGR88]

“They’re seeing the same thing we’re seeing — that customers need help — and are trying to address that,” he said of Amazon. “Just looking at a product on the shelf or a site doesn’t necessarily tell you what you can do with it.”

Smart. I've wondered the same thing. I see middle-aged parents roaming around stores with their kids, asking basic questions about printer functions or networking, and wonder - how will these people buy on-line?

[Mr.Unique]

...how will these people buy on-line?

How do they get a straight answer at Best Buy?

I never had any luck with them or their amateurish Geek Squad.