A few months later, back in Connecticut, I ran over a piece of metal on the road and blew out one of my new tires. I called Discount Tire to see if that was covered under warranty and it was. Since there were no Discount Tire stores in my area, they asked me where they could ship the new tire and they ended up shipping a full new tire to my dealership at no charge.
So pretty amazing experience all around.
I had a similar experience to yours. I was stunned when they fixed the flat for free and while I waited for them to get to my car they handled three or four other flats for customers as well. When I bought tires there I told them that their incredible customer service was one of the reasons why I went to their store. Who knows how many customers are brought in that way? I bet it’s quite a few!
He was smart. They do tires. You are not getting your oil changed there.
Go to Firestone or Goodyear unannounced and prepare for a 5 hour wait. Plus DT will honor any advertised price.