Hah! Have you tried speaking with a young person on the telephone? Instead of answering the phone with “Hello”...they just grunt. You say “Hi, this is so-and-so”. They say “Yeah, I know.” The entire conversation goes like that until your “Goodbye” is answered by a dial tone.
I can remember classes when we kids were taught telephone etiquette.
Yeah, but the telephone was an exciting new technology back then. :)
When I get one of those idiots on the phone, or they leave rapid fire messages on my voicemail that I have to playback 6 times to get their name and number, I make a point of writing to the CEO and telling him I blame him and whoever he hired who didn’t bother to train these yutzes.
I also make a point of sending writing a thank you / compliment note to the boss of any Customer Service rep who is smart and helpful.
I can remember classes when we kids were taught etiquette.