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The Downside of ‘Fight for $15:’ Wendy’s to Take Orders with Google-Powered AI Chatbot
Breitbart ^ | 05/11/2023 | LUCAS NOLAN

Posted on 05/11/2023 12:07:57 PM PDT by ChicagoConservative27

Fast-food giant Wendy’s is set to automate its drive-through service by employing an AI chatbot powered by Google, replacing human employees who normally take orders. One Wendy’s executive gave the chatbot high ratings, saying, “It’s at least as good as our best customer service representative, and it’s probably on average better.”

The Wall Street Journal reports that fast-food chain Wendy’s plans to automate its drive-through service by using an AI chatbot and Google’s natural-language processing technology.

(Excerpt) Read more at breitbart.com ...


TOPICS: Business/Economy; Culture/Society; News/Current Events; Your Opinion/Questions
KEYWORDS: ai; chatbot; orders; wendys
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Wendy's employees will try and unionize to stop this. (S)
1 posted on 05/11/2023 12:07:57 PM PDT by ChicagoConservative27
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To: ChicagoConservative27

An AI chatbot working a drive thru? This should be interesting!


2 posted on 05/11/2023 12:11:04 PM PDT by No name given (Anonymous is who you’ll know me as)
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To: ChicagoConservative27
“It’s at least as good as our best customer service representative, and it’s probably on average better.”


3 posted on 05/11/2023 12:17:30 PM PDT by ClearCase_guy (“You want it one way, but it's the other way”)
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To: ClearCase_guy

60% of the time is about how often McDonald’s gets my son’s order right.


4 posted on 05/11/2023 12:21:00 PM PDT by Magic Fingers (Political correctness mutates in order to remain virulent.)
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To: ChicagoConservative27

Don’t care as long as it is understandable and doesn’t give me an attitude...like “Real” order takers do.


5 posted on 05/11/2023 12:21:55 PM PDT by Qwapisking ("IF the Second goes first the First goes second" L.Star )
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To: Qwapisking

I suppose that makes sense.


6 posted on 05/11/2023 12:23:04 PM PDT by No name given (Anonymous is who you’ll know me as)
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To: All

While there may be a little bit of ‘the latest thing’ faddish tech-nerdishness about this, it is mostly a direct response to the idiotically high new minimum-wage laws.

Soon, they will replace most of the kitchen staff with robots. And they are working on self contained mechanical kiosks that will dispense your ‘fresh cooked’ bug-burgers with no humans involved, other than perhaps route drivers stocking the machines with the ingredients.

I don’t rush out to tell twitter, facebook, instagram, Tik Tok etc.what I had for lunch... I don’t much like Google knowing what I ordered or how I paid for it either.


7 posted on 05/11/2023 12:32:23 PM PDT by LegendHasIt
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To: ChicagoConservative27
“It’s at least as good as our best customer service representative, and it’s probably on average better.”

Oddly written, but it sounds like they think it's better than a human, their best human. I suspect it is better than the window person taking orders and it will save on payroll. Besides, nobody wants these jobs anyway they tell us.

8 posted on 05/11/2023 12:36:47 PM PDT by 1Old Pro
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Comment #9 Removed by Moderator

To: ChicagoConservative27

Fast food is poison!


10 posted on 05/11/2023 12:56:10 PM PDT by bicyclerepair (Let's Go Brandon!)
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To: ChicagoConservative27

I’ll have the agglutinated beans with womble sauce. The 10 pack, please.


11 posted on 05/11/2023 1:05:24 PM PDT by Noumenon (You're not voting your way out of this. KTF)
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To: No name given

It won’t be long before someone trains it to give out free meals; followed by the company’s hasty retreat.


12 posted on 05/11/2023 1:42:16 PM PDT by grey_whiskers ( The opinions are solely those of the author and are subject to change without notice.)
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To: ChicagoConservative27

I’d like a baconator please with large fries large soda and a frosty

AI: you sound like you are breathing heavy Dave, you sound overweight. No, you aren’t allowed to ordered that. We do office a Michelle meal? would you like that?

whats in it?

A cracker, grilled carrot and a spoon ful of yogurt.


13 posted on 05/11/2023 2:25:25 PM PDT by BigFreakinToad (Biden whispered "Don't Jump")
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To: 1Old Pro

The executive who is ready to replace people with AI that doesn’t need a break, time off and can work as many hours as needed until the dreaded spinning wheel happens.
I. work around automation, have for decades. It requires people.


14 posted on 05/11/2023 2:28:22 PM PDT by momincombatboots (BQEphesians 6... who you are really at war with)
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To: No name given

Will it be able to understand ebonics or spanish?


15 posted on 05/11/2023 2:30:29 PM PDT by Texas resident (We are living through Barak's fundamental transformation)
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To: ChicagoConservative27

And given our current immigration fiasco, an AI will have the advantage of speaking any of the 100s of languages of the illegals.


16 posted on 05/11/2023 2:32:22 PM PDT by VanShuyten ("...that all the donkeys were dead. I know nothing as to the fate of the less valuable animals)
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To: ChicagoConservative27

The only $15/hour workers that the Dems care about anymore are the ones who work in the county vote tallying centers.


17 posted on 05/11/2023 2:42:13 PM PDT by Boogieman
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To: No name given

You know at some restaurants the AI will get your order correct much more often than the humans do.


18 posted on 05/11/2023 2:42:45 PM PDT by Boogieman
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To: ChicagoConservative27

It’s the Law of Demand.

When price goes up, the quantity demanded goes down. In this case, the wage goes up and Wendy’s hires fewer people. Surprise, surprise.

If automation does not work, then they can increase the price of Wendy’s food. In that case, people will go to Wendy’s less often. Wendy’s could then reduce their hours of operation and/or close some franchises. Either way, employment goes down. The law of demand, once again.

Why are people always surprised to learn that prices matter? Prices are not arbitrary. You just can’t raise, or lower, prices without adverse consequences.


19 posted on 05/11/2023 2:42:53 PM PDT by ChessExpert (Required for informed consent: "We have a new, experimental vaccine.")
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To: ChicagoConservative27

20 posted on 05/11/2023 2:44:01 PM PDT by catnipman (In a post-covid world, ALL "science" is now political science: stolen elections have consequences)
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