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UnitedHealthcare uses AI that wrongfully denies '90%' of claims
BeneftsPro ^ | 11/16/2023 | Alan Goforth

Posted on 11/19/2023 7:37:12 PM PST by anthropocene_x

Although artificial intelligence is in its early stages in the health-care industry, it already has triggered legal action. A class-action lawsuit filed on Tuesday alleges that UnitedHealthcare used an artificial intelligence algorithm to wrongfully deny coverage under Medicare Advantage health policies.

The insurer made health-care determinations using its nH Predict algorithm, overrode physician recommendations, and denied elderly patients’ claims for stays in extended-care facilities, according to the lawsuit in the U.S. District Court for the District of Minnesota. The plaintiffs also alleged the technology lets the company “aggressively deny coverage, because they know they will not be held accountable for wrongful denials.”

When these coverage denials are appealed to federal administrative law judges, about 90% are reversed, demonstrating the “blatant inaccuracy” of the nH Predict algorithm and attesting to the AI’s ”90% error rate,” the complaint said.

UnitedHealthcare was “effectively using AI to throw the elderly — our parents or grandparents — out onto the street,” said Ryan Clarkson, managing partner of Clarkson Law Firm. “Defendants bank on the patients’ impaired conditions, lack of knowledge and lack of resources to appeal the erroneous AI-powered decisions,” the complaint said.

(Excerpt) Read more at benefitspro.com ...


TOPICS: Government; Miscellaneous
KEYWORDS: ai; biden; claims; corporations; healthcare; insurance; justgetasupp; lawsuit; noadvantage; partc; unitedhealthcare
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The future of Healthcare with AI.

UnitedHealth has been a major "donor" to legislators friendly to them from both wings of the Uniparty.

1 posted on 11/19/2023 7:37:12 PM PST by anthropocene_x
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To: anthropocene_x

ping


2 posted on 11/19/2023 7:42:32 PM PST by gattaca (Once a nation loses control of its borders, it is no longer a nation...Ronald Reagan)
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To: anthropocene_x
United Healthcare has been doing this for years. They developed an algorithm that is black box proprietary, which does not follow any established guidelines. If United Healthcare disappeared tomorrow, nobody would shed a tear outside of the shareholders.

UNH stock price is $536.29 per share, up 102% in the past five years.

3 posted on 11/19/2023 7:46:40 PM PST by NautiNurse (🇺🇸)
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To: anthropocene_x

They are scum!


4 posted on 11/19/2023 7:47:56 PM PST by EinNYC (!!)
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To: anthropocene_x

And you think that Skynet was fiction?


5 posted on 11/19/2023 7:51:21 PM PST by Don W (When blacks riot, neighborhoods and cities burn. When whites riot, nations and continents burn)
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To: anthropocene_x

The best defense against United Healthcare is .... stay healthy with regular exercise. It is working for me!


6 posted on 11/19/2023 7:53:40 PM PST by entropy12 (Career politicians like Desantis build wealth. Trump sacrificed his wealth to srve peoe. GO TRUMP)
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To: anthropocene_x

Perhaps this is one reason for my large medical group canceling their UnitedHealthcare Medicare Advantage contract.


7 posted on 11/19/2023 7:54:22 PM PST by jimtorr
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To: anthropocene_x

Wrongfully???

It’s the plan.


8 posted on 11/19/2023 7:58:45 PM PST by Ronaldus Magnus III (Do, or do not, there is no try)
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To: NautiNurse

Is Pfizer still rising?

LOL.


9 posted on 11/19/2023 8:00:01 PM PST by lightman (I am a binary Trinitarian. Deal with it!)
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To: anthropocene_x

Cigna is being sued for the same thing, and it’s true, they have refused my simple claim that is explicitly approved. The claims people jeep saying it is covered and sending it back through, and it’s refused again.


10 posted on 11/19/2023 8:01:48 PM PST by ConservativeMind (Trump: Befuddling Democrats, Republicans, and the Media for the benefit of the US and all mankind.)
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To: ConservativeMind

Anthem BCBS is another health insurer which plays dirty tricks to avoid payments. However, United Healthcare is the worst of the dirty lot.


11 posted on 11/19/2023 8:05:31 PM PST by NautiNurse (🇺🇸)
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To: anthropocene_x

Here’s how insurance companies make money:

1) Collect ever increasing premiums

2) Deny as many claims as possible

3) Slough potentially costly customers


12 posted on 11/19/2023 8:14:07 PM PST by lightman (I am a binary Trinitarian. Deal with it!)
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To: anthropocene_x
I was watching an exposé of how and why coverage is denied for healthcare claims and it turns out many of the companies do not even do their own dirty work. They farm it out. The people they farm it to figured out that they get paid every time they process a claim. Denied or approved. So if they deny and then approve they get paid twice for processing the same claim.

The one that stuck out was a man had both legs amputated. His doctor prescribed a wheelchair as medical equipment. It was denied because she had not tried physical therapy first. I was unaware that physical therapy could cause legs to regrow. Truly we live in a age of marvels.

Actually the last part is true. We do live in an age of medical marvels. But we also live in a age where you may be taking something for years and suddenly your doctor has to fill out a bunch of forms about why you still "need" it. While the process is happening you will be denied your blood thinner, heart medicine, thyroid medicine or other such items while a collection of bureaucrat with no medical training decide if you actually "need" it.

13 posted on 11/19/2023 8:15:53 PM PST by Harmless Teddy Bear (Keep America Beautiful by keeping Canadian Trash Out. Deport Jennifer Granholm!)
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To: anthropocene_x

Stay OUT of Medicare Advantage plans.


14 posted on 11/19/2023 8:36:23 PM PST by LongWayHome
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To: anthropocene_x

Whatever system they devise, health insurers should be liable for a pattern of wrongful denials. They chose either AI or subcontractors, and they should not be able to avoid personal liability. I would like to see a case that holds otherwise.


15 posted on 11/19/2023 8:37:20 PM PST by csn vinnie
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To: LongWayHome
"Stay OUT of Medicare Advantage plans."

************************************************

They push these plans so hard because they benefit the insurers and not the patients. You should never choose one of these plans.

16 posted on 11/19/2023 9:20:05 PM PST by Neanderthal ("Knowledge is good" - Emil Faber)
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To: anthropocene_x

AI always was about killing homo sapiens.

Some folks just didn’t get the memo yet.


17 posted on 11/19/2023 9:36:53 PM PST by cgbg ("Creative minds have always been known to survive any kind of bad training." Anna Freud.)
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To: Harmless Teddy Bear
The one that stuck out was a man had both legs amputated. His doctor prescribed a wheelchair as medical equipment. It was denied because she had not tried physical therapy first. I was unaware that physical therapy could cause legs to regrow. Truly we live in a age of marvels.

Sounds like something the $hot $hill$ would try.

Because SCIENCE™!

18 posted on 11/19/2023 9:54:10 PM PST by grey_whiskers ( The opinions are solely those of the author and are subject to change without notice.)
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To: anthropocene_x
United Healthcare uses AI that wrongfully denies '90%' of claims..

Insurance companies have always made their money by not paying claims. This is nothing new.

19 posted on 11/19/2023 10:13:32 PM PST by rexthecat
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To: LongWayHome
Stay OUT of Medicare Advantage plans.

My wife and I have had a Medicare Advantage plan (United Health Care) for 10 years and they have covered everything.

20 posted on 11/19/2023 10:17:38 PM PST by rexthecat
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