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Dad, I used to have the same opinion of Dell; great products with sparkling service. I've had a couple of experiences sour me lately. Very new notebook had a total monitor failure and getting help was nigh impossible. Stayed on hold 57 minutes before talking to a human that was little help and put me through to another lengthy hold. Asked for help via e-mail, and never got any response to that until I got a survey a month or two later wanting to know what I thought about the way they handled my e-mail service request. LOL. And I've talked to a number of other users who have had similar experiences. I really hate it, because they were truly a very impressive company IMO for a long time. I'm glad to hear they're still taking good care of you, and I still don't want to see them vilified unfairly for political reasons.

Sorry to hear that MM, but being the Quality dude for my company, I would certainly want to hear all about your problems if I worked for Dell - root cause and corrective action is definitely in order or as you say, it just continues. Surveys continuously show that the highest customer complaints are not for pricing, not for poor quality, not for poor service - the main reason people quit a company and shop elsewhere is simple indifference on the part of the supplier.