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Delta gets it wrong
Benton ( Arkansas ) Courier ^ | September 3, 2004 | Michael E. Nelson

Posted on 09/06/2004 5:42:04 PM PDT by Ramonan

Edited on 09/06/2004 6:29:32 PM PDT by Admin Moderator. [history]

This letter is NOT to the editor. This letter is to the young female soldier from Benton, who I had the privilege to meet this past Friday evening as we were both trying to get home to Arkansas. Returning from a business trip to New Jersey, I was changing planes in Cincinnati when we met. I had just boarded Delta Flight 6281 (operated by Chautauqua Airlines, a Delta Connection Carrier), Delta's last flight of the evening to Little Rock, when you came onboard and sat down in front of me. I, along with other passengers who had already boarded, listened while you shared your story with us This letter is also to the well-dressed, middle-aged woman who boarded the plane late, who through some administrative error had been assigned the same seat as the soldier. Your behavior made it obvious to me and those around me that you had no intention of handling the situation in a mature way. You approached the flight attendant and demanded "your seat."

Excepted, for full article, Click Here


TOPICS: Foreign Affairs; War on Terror
KEYWORDS: heroes; military; supportourtroops
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Young Soldier lady got "bumped" by some witch. Delta Airlines to blame. Thanks to http://www.marinecorpsmoms.com
1 posted on 09/06/2004 5:42:05 PM PDT by Ramonan
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To: Ramonan

Delta is approaching a well-deserved insolvency soon.


2 posted on 09/06/2004 5:45:30 PM PDT by Semper Paratus
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To: Ramonan

Well, why didn't he give the soldier *his* seat and get off the plane himself?


3 posted on 09/06/2004 5:47:26 PM PDT by Henk
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To: Semper Paratus

Delta used to be the best 20 years ago. Sad how they've fallen. My company uses Continental if possible. They're not bad.


4 posted on 09/06/2004 5:47:28 PM PDT by buccaneer81 (Rick Nash will score 50 goals this season ( if there is a season)
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To: Henk

He tried... read the full article at the link.

Delta wouldn't let him (and many other passengers who tried to give up their seat.


5 posted on 09/06/2004 5:48:36 PM PDT by So Cal Rocket (Fabrizio Quattrocchi: "Adesso vi faccio vedere come muore un italiano")
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To: Henk

Sure, blame the bystander.


6 posted on 09/06/2004 5:48:42 PM PDT by buccaneer81 (Rick Nash will score 50 goals this season ( if there is a season)
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To: Ramonan
Likely scenario -- Young soldier flying standby. Passenger had a confirmed seat. Gate agent told soldier to board. Confirmed passenger boards after her. If the confirmed passenger had a valid boarding authority and a valid seat assignment, then the confirmed passenger wins.

Maybe that lady with the confirmed seat REALLY needed to get home. Maybe she was just a witch.

Everyone else on that airplane had the option to stand up and say "the soldier can have my seat."

No one did.

Delta could not install another seat. Delta screwed up the boarding process and followed procedure to correct their screw up.

Yet no one ELSE gave up their seat for the soldier?

I'm looking for the moral of this story.
7 posted on 09/06/2004 5:50:00 PM PDT by Blueflag (Res ipsa loquitor)
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To: Blueflag

REad the whole article before you condemn the other passengers - they DID try to give up their seat, but Delta wouldn't let them.


8 posted on 09/06/2004 5:51:07 PM PDT by So Cal Rocket (Fabrizio Quattrocchi: "Adesso vi faccio vedere come muore un italiano")
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To: Ramonan
I live in Cincinnat and avoid Delta at all cost. I find there circuitous route to get on your plane to be a pain in the a$$. Now you have given me even more reason to avoid them. I use AA about twice a month and have always been satisfied with their service.
9 posted on 09/06/2004 5:51:07 PM PDT by suijuris
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To: Henk

I was about to say "I agree" but click the link and read the whole story:

This letter is also to Delta Airlines. When I, along with several others onboard, approached the Chautauqua flight attendant volunteering to give up one of our seats for the soldier, she left to ask the pilot if that could be arranged, then returned to inform me that the pilot was discussing it with "ops." I overheard part of her ensuing conversation with the pilot, where he conveyed the message that Delta would not permit a paying passenger to be replaced with a "non-rev"


10 posted on 09/06/2004 5:51:45 PM PDT by kpp_kpp
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To: Ramonan

And the worst aspect of this entire episode, the "witch" would not even recognize herself if this was pointed out to her. She was a "victim" and she had a "right", doncha know.


11 posted on 09/06/2004 5:52:04 PM PDT by alloysteel
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To: Blueflag

Others tried, Delta refused to allow it........


12 posted on 09/06/2004 5:53:00 PM PDT by tioga (GOP, the Grand Old Party. God Bless George W. Bush. Four More Years!)
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To: Blueflag

Yo people who reply off the cuff without reading the whole article are really starting to drive me buggy!!


13 posted on 09/06/2004 5:53:01 PM PDT by republicangel
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To: republicangel

I agree, they need to learn to read the entire article prior to posting.


14 posted on 09/06/2004 5:54:25 PM PDT by tioga (GOP, the Grand Old Party. God Bless George W. Bush. Four More Years!)
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To: So Cal Rocket

Oh man, my bad. I'm a bonehead.


15 posted on 09/06/2004 5:55:25 PM PDT by Henk
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To: Blueflag

Egg on face. should have read the link. my bad.

I can state, however, from personal experience, that you CAN, on Delta airlines, relinquish your seat for military personnel. I have done so at LaGuardia.

What may have happened here is that there were OTHER people on the standby list not on that last-flight-out who had higher priority on standby than the soldier. Keeping the soldier on (instead of folks with higher priority) might have made two problems instead of one.

Botton line is that the boarding agent screwed up and embarrassed everuone involved.

Truthfully, a soldier on standby only has higher priority than a airline family member flying on a comp/non-rev ticket. If you really want to get home on leave, buy a ticket.


16 posted on 09/06/2004 5:55:38 PM PDT by Blueflag (Res ipsa loquitor)
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To: republicangel

partially the poster's fault... it should have had an "excerpted" link


17 posted on 09/06/2004 5:55:40 PM PDT by kpp_kpp
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To: Henk
"Well, why didn't he give the soldier *his* seat and get off the plane himself?"

Delta didn't allow it. I find this amazing since I have been in many an airport waiting on a connection that was overbooked. I don't know what policy is now but at the time it was common for the airline to ask for volunteers to take a later flight, usually with some incentive. Too bad this young soldier was treated so poorly. Something to remember about Delta when making arrangements to travel by plane.
18 posted on 09/06/2004 5:56:36 PM PDT by HurricaneD
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To: Ramonan

This reeks of urban myth.


19 posted on 09/06/2004 5:57:00 PM PDT by TankerKC (R.I.P. Spc Trevor A. Win'E American Hero)
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To: kpp_kpp

And I need to learn how to proofread my own posts. :-)


20 posted on 09/06/2004 5:57:28 PM PDT by republicangel
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