Our business has several mobile phone (voice) and BlackBerry units (data only) through ATTCINGULAR. We have been left absolutely shell-shocked by the merger. We cannot access our account through either AT&T or Cingular, and have no way of changing plans, contacting tech support, of doing anything else because we do not exist (even though we pay several hundreds of dollars per month). Classy service. Even better, no other provider can compete when it comes to nationwide coverage, so we're stuck. We tried T-Mobile, but they sold us "special offer" devices that weren't able to pick up any of TMO's contract coverage partners and... *sigh*
Corporate customer service is an oxymoron. Customer service is dead in all but a few small enclaves of American commerce.
Poor you! This is an awful, untenable position you've been put into. I'd try crying to you about my latest "non-productive" encounter with Sprint; but I'd just sound pathetic in comparison to what you and your business are going through. Question: Has it occurred to you to contact the FCC? In your position, that's exactly what I'd be doing -- I don't care how far up I'd have to go, I'd keep pushing for a result. These costs are exorbitant and you are getting NOTHING. Of course... How about writing a letter to both companies -- demanding restitution and recompense?