Posted on 03/15/2005 6:37:57 AM PST by discipler
My wife spent 40 minutes on the phone with a Sprint service rep the other day clearing up $70 worth of charges for calls we didn't make. We were charged for roaming and it took a lot of convincing that nothing was wrong with our phones, that we don't use the roaming feature, etc, before the representative finally removed the charges. Turns out that our local paper has a story that others had the same happen to them. And they had to go through the same ordeal to have the charges removed. Too bad that Sprint thinks so little of customer's time. If you are a Sprint customer, be sure to watch that bill.
The kicker is this: my 91 year old dad never had a cell phone - wouldn't have known what one was. The billing is entirely a figment of someone's imagination. There is not even a phone number anywhere on the bill. Somehow, I hope they get their just desserts.
HA~! We put one daughter on our account; she had been on the other daughter's account. Ready for this? Not only can we now not activate the one daughter's account; the other daughter's account is showing up on our bill; and the one daughter we put on our account is showing up on the other daughter's bill. And this was arranged during a 4-hour (FOUR HOUR) Sprint visit to the "center". HAHAHA! I say to resolving stuff by "phone". We went over and over, step by step, these "changes". All heads nodded. Piece of cake, they said. But not a piece of cake.
Pardon me, I'm ranting back at you. And I'm looking for my options; and not even waiting for the "contract" to expire. I love freedom. I'm willing to pay for my freedoms. Extra. Depending upon what it is.
Perhaps you should change yorr provider.
Sprint will not exist a year from now.
"Sounds like the market is ripe for a new player, perhaps Virgin."
Virgin resells Sprint.....
Virgin resells in all their markets (in Canada they resell Bell), but from what I've heard they treat their customers well.
Total sympathy and empathy from me. The sad thing is there appears to be no high quality supplier at this point. It would be like if you went to the mall and your only choices were Target, K-mart and Walmart. Uh, OK, but I need help getting a suit fitted. TOO BAD. Well hopefully the market will fill this niche soon.
Our business has several mobile phone (voice) and BlackBerry units (data only) through ATTCINGULAR. We have been left absolutely shell-shocked by the merger. We cannot access our account through either AT&T or Cingular, and have no way of changing plans, contacting tech support, of doing anything else because we do not exist (even though we pay several hundreds of dollars per month). Classy service. Even better, no other provider can compete when it comes to nationwide coverage, so we're stuck. We tried T-Mobile, but they sold us "special offer" devices that weren't able to pick up any of TMO's contract coverage partners and... *sigh*
Corporate customer service is an oxymoron. Customer service is dead in all but a few small enclaves of American commerce.
How 'bout this: US Hellular...I do all my banking on-line with Quicken - pay bills, etc... US Hellular trying to tell me my payments were late - after my checks had cleared on-line. I told them to take their sevice and introduce it to their colon. They said my contract wasn't up, blah blah blah...and there'd be a huge termination fee, and they'd sue me - so I told 'em to sue me. I could prove they were engaged in billing fraud in the way they were not crediting payments. I also filed a complaint with the state AG's office. Service was terminated - never heard a peep out of them. Been with another provider for several years now.
Poor you! This is an awful, untenable position you've been put into. I'd try crying to you about my latest "non-productive" encounter with Sprint; but I'd just sound pathetic in comparison to what you and your business are going through. Question: Has it occurred to you to contact the FCC? In your position, that's exactly what I'd be doing -- I don't care how far up I'd have to go, I'd keep pushing for a result. These costs are exorbitant and you are getting NOTHING. Of course... How about writing a letter to both companies -- demanding restitution and recompense?
I would like to the address of stan sigman. I have had nothing but problems with cingular and want to talk to the man in charge! I hope you can help
Which is why so many are pushing for auto billing, and just charging it automatically to your credit card.
No thanks. I pay everything by check, so I see what comes in and what goes out.
I 86'd my Sprint PCS phone a year ago, and never looked back. I couldn't stand the darn thing.
You'd be surprised. I got way overcharged-something in the neighborhood of 80$ a month in additional services I didnt sign up for from bell south, for two months. I've switched to momentum telecom and not looked back. But I wonder how many people just see the amount, write out the check, and send it in without investigating.
Many peoiple don't fight extra charges. AT&T tried to charge me for my phones 8 months after my plan started. I had paid for the phones in the store when I signed up and I had the receipts still. It took them 3 months to take the charge off. The rep who finally removed the charge told me someone else had been hit with the same charge and when he disputed it, it was passed on to me. I asked if they just wait for someone stupid to pay it without complaint. I was being sarcastic. He said, "Off the record, yes.".
I've never had any trouble with cingular. It appears that your problem stems from MOVING (or being forced to move) to cingular from AT&T after the merger. I agree that they are probably incompetant and based on my own experiences with bellsouth (the parent company of cingular, btw) I can totally see all those things you mention happening. They just haven't happened to me.Yet.
That's going to hurt his credit.
When I needed a new phone (cat story here but one we try not to talk about), I went to a Cingular dealer rather than a Cingular store. Yes, I had to sign a new contract, but rates had come down by that time, so the price for more minutes was virtually the same.
When I needed a new phone for the GPS service, I again signed a new contract, added an extra phone for my daughter, and with a rebate, received both phones at no charge. I pay Cingular $58 and change per month for 2 phones, 500 daytime minutes per month with rollover, and more night/weekend minutes than anyone can use. I have never had any additional charges and I know where to go when I need/want new phones or help with the existing ones.
i tried tracphone. I used it so infrequently that I always had to pay extra to reactivate the phone. I was going 2 miles or less to work every day, and had a decent car. I got my regular cellphone when I started working at a place 20 miles from the house, and my car started falling apart.
LOL. I guess it will. He got another bill from Sprint ($20+) in early March. I dug out a quarter, nickel and two pennies and taped them inside a folded table napkin. I sent it to Sprint along with a note on the return portion of the bill that read: "Please apply to my balance. Been having a tuff time of it."
I figured that would cost them a lot more than 32 cents to process. I was hoping it would encourage them to keep sending the bills. Musta worked. He just got another one the other day.
My family uses Sprint. Because I am on my dad's bill I don't have trouble with that other then he was on an automatic bill pay, and that overwhelmed them while he was overseas and so every once in a while I would have no service and no way to get in contact with him.
I think there phones suck as well. Not just the service, but the phones as well.
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