[dfwgator]

If he does, he presumably will switch unless you offer better service, better language skills, more attention or something.

It's not whether or not you are better than the cheaper guy. It's a question of 'is the cheaper guy good enough.'

[KC_for_Freedom]

It's not whether or not you are better than the cheaper guy. It's a question of 'is the cheaper guy good enough.'

Right, it is the guy who does not need quality, or care about service who outsources. This is typically the guy whose next step is to go out of business entirely. Not a good future in either case. It is part of our capitalist system and will continue to change.