Sounds like Joel's wife had a high-maintainence wigout. Feel sorry for him.
For certain, a man (even a minister) can't be held responsible for his wife's actions. Mrs. Olsteen is human and probably lost her temper, and said something inappropriate. Happens to the best of us.
However, if it had been one of "us", the plane would have probably taken off WITH our luggage. It looks like Continental catered to the Olsteens (or showed respect to Mr. Olsteen) by delaying the flight, so they could retrieve their luggage.
I don't think that was a wise move on Continental's part, to inconvenience the rest of the passengers. The airlines may regret it.
Maybe allowing the Olsteen's to get their luggage was Continental's way of admitting that their flight attendant was wrong and over-reacted.
That's what I think happened. Whatever Victoria did or said, some flight attendant with a chip on her shoulder decided to play her upper hand. You know that flight attendants can do that; all they have to say is that someone is not cooperating. And if they told Victoria that she'd have to get off the plane, then Victoria probably agreed and said, okay, let me off.