I’ve been using Netflix’s by-mail DVD service for several years. Their customer service is without peer. I wish every company I deal with was as good as Netflix.
But their big downfall seems to be predicting what their customers want. They’ve backtracked on Quixter. ‘Bout time!
Say what-???!!!?? Their "customer service" is to call their 800# and to sit on hold till a minimum wage drone picks up and reads from a script. They *HAD* excellent customer service a few years ago, when if you had a non immediate problem or question you could e mail their tech/CS department and get an answer via e mail, within 1-24 hours depending. THAT was convenient and useful. Having no way to contact Netflix save by phone is a PITA. And I will never believe that self serving BS statement Netflix released about their customers "overwhelmingly preferring the personal touch" of phone contact only. Every site I saw that discussed that change (eg Hacking Netflix) was furious about it. (I *think* Blockbuster still allows e mail contact, but I discontinued BB when DH bought a Blu Ray that was netflix enabled...HUGE mistake. The Sony player is OK for older streaming videos, but it times out constantly on HD videos.)
“I’ve been using Netflix’s by-mail DVD service for several years. Their customer service is without peer. I wish every company I deal with was as good as Netflix.
But their big downfall seems to be predicting what their customers want. They’ve backtracked on Quixter. ‘Bout time!”
Yes—I’ve been really impressed with Netflix’s DVD efficiency. They’ve done a really good job at this. However, their latest venture has been tantamount to taking a round wheel and making it square.