That system is a sick, sick joke.
The NHS is a system with problems.
Some minor, some major.
It needs major reform and stories like this are a disgrace.
But (and I say this as a conservative) it is NOT the hellhole or ‘joke’ many Americans think either. It is in fact overall, bar some undoubted flaws and problems, a good system, and was for many years a superb system.
If you were ever to use the NHS, I think you would be surprised at how decent and ‘non-horrific’ it was. No, its not perfect, but neither is it the horror show of American myth.