[Sacajaweau]

Of course....Sometimes the help gets stuck on stupid.

[Pearls Before Swine]

You’ve got to have rules... and you’ve got to (or ought to) have heart.

[pogo101]

See? My comments on FR make things happen

If I were CEO, I’d write a personal check. But I’d realize that it would be dangerous to set a precedent by having the COMPANY reimburse.

[thethirddegree]

This dumb@ass is a little late to the party, I wonder how many millions they have already lost in goodwill and future fare bookings.

[TrueKnightGalahad]

TOO LATE - we’ve already seen your inner black heart.

A real mensch would have stepped up and done the right thing without being prodded by a PR flunky...and an exec with an ounce of savvy wouldn’t have arrogantly defended the broadbrush application of the policy under the circumstances, especially on video. He definitely spells his name with an “L” for Loser.

NO Spirit, no-how, no-where.

[fish hawk]

Everything is wrong with this. First, he is only doing it because it hit the main stream news and is terrible publicity for his co. Second , there is already a boycott started against them. Third, it is not about the money but about an attitude. Others have already given to the vet and he is giving all the money that he gets to Wounded Warriors (which even makes Spirit Airlines look more stupid) On top of all that Spirit just started charging one hundred dollars for a carry on if you have to use the overhead compartment. Good bye Spirit.

[MIchaelTArchangel]

Too late. I will still never fly on Spirit Airlines because this moron CEO is only issuing the refund because his airline is suffering because of all of us veterans who have pledged not to fly Spirit EVER. My pledge still stands.

[Doogle]

...and a $5,000 donation to the Wounded Warrior Project.
A major turnaround for the pig faced CEO of Spirit.....my guess is pissed off vets sound different than policy a&& kissers going over recent media reports about their “refund policies”

[hotshu]

Steve Doocy gave him the refund on live TV two days ago.

[capydick]

Spirit Airlines CEO Says He'll Personally Refund Dying Vet's Fare

And then expense it......

[Chode]

toooooo late azzhole, damage is already done...

[Godebert]

Why did the vet ask for a refund?

[SoFloFreeper]

Sorry, but I don’t agree with most of the media coverage on this issue. I feel for the vet who is dying, and if $197 would make the difference in his last days, I’d work out a way to send it to him myself.

Spirit executives could’ve and should’ve taken care of this quietly and personally, I’ll give you that—but they shouldn’t bend the rules.

A business can’t run on constantly bending rules, because the next person with just a slightly less tragic story will become the new “you can’t do this to them!” example.

And for all the people who are outraged over this issue, if they all threw in a dollar, the poor man would have 100 times his $197. But they’d rather bash Spirit...I dunno, I’m not really trying to be heartless—but it seems to be a bit of an overreaction for that small an amount.

Anyway, I’m glad to see the guy is paying it OUT OF HIS OWN POCKET and not the company’s.

[ataDude]

What a bunch of dufi (heh, heh). Millions/billions of bad publicity for $165.