I hope you’ve changed banks and explained to TCF why. They need to hear this stuff.
Changed on the first of the year for accounting purposes. And yes, they know.
Individual banks and branches have their own perks and incompetencies. I do not know if this would be TCF policy (or computer policy which is even harder to argue with) in the face of a teller error, or if it was just that stupid teller. TCF overlooked a small negative balance in my account for one weekend and didn’t ding me a fee for it as the legal agreement says they can — and another time they credited $600 worth of personal checks from others immediately. They’re not all bad, and as for competence the branch I went to is at least middling. One Citibank office I used to go to seemed to be staffed by clowns.