Posted on 08/23/2015 10:44:35 AM PDT by MissEdie
Freepers I need some help. My local CVS drugstore messed up my 6 year old daughter's prescription and when my husband went to the store to return the improperly prepared antibiotic, the pharmacist and store manager laughed about what had happened. By the Lord's grace they still have their teeth and my daughter's illness was not severe enough for her to experience a negative impact from this, other than a postponement of her getting better. I am livid and want to contact someone about this, do any of you have any knowledge of who I can contact at CVS? I want them to realize this could have been very serious and there is absolutely nothing funny about a sick child's medication being prepared incorrectly.
Doctors know meds roughly by what they do. Pharmacists know exactly what they are to do, how they might be related and what side effects and interactions they have.
Like a doctor, pharmacy is post graduate study.
there job = their job
Wal-Mart pharmacy gave one of my wife’s prescription to my brother.
Hey, same last name huh?
Thank you!
Trust no one...especially when it comes to your and your family’s health.
It’s a pain, I know, to check and double check.
I pray you never have to go to the hospital for any procedure.
If it makes you feel better put your attorney on speed-dial.
Find the corporate headquarters address and phone number on their web site.
Write, do not call, their entire executive staff. Cite names, dates, prescription numbers, etc. cite exactly what happened. That is, cite what they said...not what you think they meant.
Then tell them exactly what you want and why.
Do not be outrageous...they are not gong to get fired and you are not going to get a million dollars. They made a mistake and they recovered. Since no one was harmed, there is no liability. so, think about what you want for an answer.
You will get someone’s attention. Writing letters is much more effective than calling or emailing. It establishes a paper trail.
Good luck.
If the child wasn’t hurt, your local news department isn’t going to care. My wife was a “local news person” for 25 years. Unless you catch them on a “good day” the info will not even make I to paper, let alone go into the trash.
Keep the wrong medication, it is yours, you paid for it, and your attorney will want to see it.
It obviously wasn't your daughter.....maybe they gave her oxycodone by mistake...
exactly
(You guys are not going to like this) But the consumer has the obligation to verify that they were provided with the correct med. the Dad checked and discovered it was wrong. He went to the pharmacy and they replaced it.
There was no harm to the child or anyone else.
If the med was the wrong and placed into a mis-labeled container AND the child was harmed, then there is a case.
But that is not what happened. Any lawyer would tell you that there is no case here.
Should the parents get an apology and a $50 gift card? Sure. That’s about the best that will happen.
No one was hurt. People make mistakes. Shit happens.
You do understand that there have to be damages for a lawsuit, don’t you?
And, I don’t think they sent out Oxycodone—or we’d have been told that—instead of a mixup on the antibiotic formulation.
Make sure that your letter includes the store number and address, dates and times, all the details of the prescription and a copy or photo of it, and the names of those at fault. Your letter should state that you recognize that even the best pharmacists are human and may err, but that what has and your husband upset enough to switch was that the CVS pharmacists regarded their professional error as a cause for humor instead of sincere regret and apologies.
Yeah, I know that a letter like that is a lot of work and may not feel quite as good as showing up and chewing out the pharmacists in person, but, from experience, I assure you that a letter like I describe is near certain to cause quite a stir and load of job grief for the culpable pharmacists and their immediate superiors.
It is so aggravating for the pharmacists to take a cavalier attitude about something as important as our prescriptions. I have to take some meds & they use different providers of drugs; so this week I may get a prescription of little pink pills; next month the same pills may be blue. I look ‘em up on the internet; but it is aggravating.
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