Posted on 09/23/2015 2:28:06 PM PDT by DallasBiff
Dear Mr.
We receive your complaint through the Customer Contact Centre at Amsterdam Airport.
Your complaint contains the following elements:
· You were refused by the KLM on a flight to Zagreb.
· You have been arrested following an incident and held in a cell with no windows and toilet facilities.
· After release you did not get any help or information.
Our registration system shows that you were warned first sent away, because you caused am inconvenience at a transfer desk. You complied to this request.
However, after some time you got back to the transfer desk and again caused an inconvenience. Furthermore, you told the staff that they acted likt “Nazis”. We also noticed that you had consumed excessive amounts of alcohol. Therefore my colleagues arrested you and you were taken in for questioning.
You will understand that you were, concerning the facts, legally deprived of your liberty.
With regard to the elements of the complaint:
· Refusing to take you on a flight is the responsibility of the carrier, in this case the KLM. Therefore you must sent your complaint to them.
· Our cells are indeed not provided with windows, clear security reasons, they meet the specified rules. Also regarding the toilet facilities, which are outside the cell. You can use them onrequest.
· After release my colleagues, referred you for information to employees of the airport. If are not sufficiently informed by them, you should take your complaint to them.
We trust to have informed you sufficiently. When you agree with our explanation please send us a written reply within 14 days. Also when you not agree we need a written reply within 14 days.
Wiht kind regard,
And my reply,
I officially disagree. I was not belligerent initially, I feel that I was targeted and discriminated against by an islamic KLM employee who felt he could stick it to an American tourist. I work in the travel industry and heard of stories of drunken and rowdy Russians being allowed on planes, so yes I believe that I was targeted by that islamic KLM gate agent.
I had left Murphy's pub on good terms and was not accosted by anybody, it was only at the transfer gate that I had trouble. Also I was at Schiphol when the security was at the gate and I couldn't sit by my gate and was basically directed towards Murphy's Pub because of lack of seats to wait for my flight.
Yes, I was directed to an air side hotel after my release but there were no rooms, but I was offered a welcome free shower. After that I was left to fend for myself the rest of the night with no help. I was even served a Heineken at a land side terminal bar, which I still have the receipt. And how did I get to that land side bar, I was let through by an unsecured door by a Dutch security person.
All in all, I felt that I was targeted because of my nationality and religion and that turned my vacation into a nightmare. There is a reason why Donald Trump and Geert Wilders are so popular. Also if the KLM islamic gate agent hadn't been so severely hostile to me and had offered hotel options this may have not had happened, but he had total hate in his eyes(like a nazi), and I fought back rhetorically, and I was thrown in the Dutch klink(jail).
I am not seeking, a huge settlement, like many do, and there are many US TV commercials here of unsavory lawyers, but I want to settle this without lawyers and make this correct, since I did nothing wrong.
I would like to make it to Croatia, someday, but I was wronged at Schiphol, for doing nothing wrong, except maybe drinking your national drink, Heineken(where there are signs at every corner at Schiphol).
Never met a drunk yet who would ever admit he was drunk...........LOL!
You're funny.............
I’m a nice drunk, not a mean or crying one, so you can like the isalmic KLM agent at Schiphol, and shove your predijuices up your you know what.
Yeah, and they go on strike for a couple hours every week.
Nope.
LOL, my main goal when traveling is to avoid ending up like that.
I suspect he smelled the alcohol, and that precipitated the whole event.
ALL drunks think they’re “nice”. Once we realize that the world doesn’t revolve around “I” “I” “I” and “me” “me” “me”; we quit talking ugly about other people’s “you know whats”, talk courteously, shut our pieholes most of the time and realize that alcohol is not always our friend.
We landed in Amsterdam once years ago; but we weren’t drinking and no one bothered us. - Saw a lot of hippie looking people there even before looking hippie was cool.
I guess I’ve insulted you; but that’s just Twinkie.
“I feel that I was targeted and discriminated against by an islamic KLM employee”
Sorry, but do you SERIOUSLY BELIEVE that there are any more native-Dutch working in front-line positions at KLM?
Advice from a frequent traveler, ignore your temper and smother with kindness, a smile and even compliment the biggest jerk/agent in the world. TMI: Once in AMS (Schiphol) on time for my hour flight to Brussels on what was Sabena (Such A Bad Experience Never Again airlines) after waiting 10 minutes in one of two long lines, as I approached the agent she said cheerily "be right back," returned 10+ minutes later, looked at my ticket and said nastily "You are too late to be boarded, next". My guess is she had a fight with her husband during the break, or other bad news - anyway, I took a train. Taking the escalator down a few floors to the AMS train depot, boarded the first to Brussels sans ticket. I told the conductor my story and he asked if I had 5 EU which I'm sure never made it to the railway. We've all had it happen.
Major faux pas!
It's like going to Sbarro's for a slice of pizza when you are in Manhattan. Don't be that guy!
That doesn’t sound fair, you’re right. I’m still pinning it on them though.
I wonder if the Emerald Ash borer (killer of ash trees) was discovered by a Munchkin scientist.
My grandmother was a Dutch.
Martini mug? You're probably familiar with that..........LOL! Hic!
There was a retrograde, hateful muslim involved, so I must instinctively side with the person with a large Texas city in his name.
How were you targeted?
I didn’t have any trouble until I met the KLM islamic gate agent, who refused me boarding. As a side story, have no idea if it was a disgruntled barmaid at Murphy’s Pub, who was on break, and would not help her colleague while swamped, and I shamed her to help. She may have made a call to KLM, and thus my treatment.
God, how I wished that I had never ventured into Murphy’s Pub Schiphol. I was at Schiphol when they had gate security and not central security, and there was a major shortage of seats to wait out my flight.
Thank you for your comments, much appreciated, but I was traumatised at Schiphol, and yes I sound like liberal “victim”, but that is what happened.
I feel like Ben Carson defending myself.
It’s kinda ironic, but my only meal in Europe, was at Burger King, Schiphol.
Whadda ya eat?
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