Erm, how is this so? She bought and paid for a specific seat with additional features. They took her money. They now moved her elsewhere for no good reason, depriving her of what she paid for.
How would you react if you were told that you’d paid significant money for a feature and they didn’t deliver it?
I would want my money back and perhaps write a letter to a major newspaper (if I were her).
I wouldn’t make a Federal case out of it.
This seems to be a none issue to me. if she was setting alone and a family wants to set together I don’t see how this is a problem. Maybe Delta could have asked her if he would move for the girl
Back in the day, I bought first-class tickets from Braniff to fly between Norfolk VA and Amarillo TX. As it happened, Braniff did not have first-class on the Dallas to Amarillo leg of the journey. So what they did was to seat a stewardess next to me who served me before she served anyone else on the flight, then sat next to me and chatted the rest of the flight. I’ll never forget it. Best flight evar.