Good Lord, screwing that up is no simple mistake. Apparently it wasn’t even an anonymous call! that’s dereliction of duty.
It sounds like she was pleading for them to believe her and had all the information to confirm her fears. The writing was on the wall.
She likely gave them her full name, address, phone, SS# and Dr. License #.
She likely told them where to find Cruz, his numbers and his social media names.
She described in great detail the risk he posed and that he had the means to make it a reality. She urged them to act because he was escalating and unravelling further psychologically.
She could not have been more explicit and forth coming in trying to prevent this tragedy.
Maybe she was talking to an FBI robot and it malfunctioned.