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@Home customers left in limbo (blackout not likely)
CNet ^ | 11/30/01 | Rachel Konrad

Posted on 11/30/2001 3:38:37 PM PST by spycatcher

*update* SAN FRANCISCO--A bankruptcy court judge ruled Friday that angry bondholders and cable partners of Excite@Home must go back to the bargaining table, leaving four million customers of the high-speed Internet service in limbo.

Judge Thomas Carlson said Excite@Home could cancel contracts with its cable partners. Carlson didn't rule on whether the cable-modem service would be shut down, but the cable companies have threatened to cut off service if their contracts, which expire at midnight Friday, were terminated.

Attorneys for the cable companies said Friday afternoon they were unsure whether or when they would shut off the service. Representatives for Excite@Home said they did not have any comment on Friday's ruling.

Despite threats from the cable companies, Carlson and numerous attorneys for bondholders and unsecured creditors said that shutting off service was highly unlikely--chiefly because such a move would be detrimental to all parties involved. Excite@Home and various cable partners, including AT&T Broadband, Cox Communications and Comcast, share infrastructure and content, and the companies split revenue that comes from paying subscribers.

If cable companies enrage customers by switching off their high-speed Internet service, the judge and bondholders argued, then the cable companies would harm themselves and shrink their customer ranks. One bondholder said cable companies would engage in a "murder-suicide" pact with the Excite@Home if they switched off service.

"It's clear that the continued operations have substantial interests to the cable companies," Carlson said to a packed courtroom where attorneys, Excite@Home executives, journalists and others jockeyed for seats and flooded into the courtroom's aisle and rear.

Corporate America has been keenly watching the bankruptcy proceedings of Redwood City, Calif.-based Excite@Home, which became the largest Internet company when it was formed in a $6.7 billion merger of Web portal Excite and cable company @Home in January 1999. It remains one of the most high-profile and strained marriages of the Old and New Economies, with AT&T owning about three-quarters of Excite@Home's outstanding stock.

Victory for bondholders Carlson's decision was a major victory for bondholders and unsecured creditors, who are desperate to boost revenue of Excite@Home and thereby minimize losses on the bondholders' and creditors' investment. By some estimates, Excite@Home is burning through $6 million per week because of outdated contracts with the cable companies.

Although the contracts are complicated documents and vary widely depending on the cable partner, the agreement is weighted in cable companies' favor. With the average cost of Excite@Home service at about $46, the cable companies collect roughly 65 percent of that, while Excite@Home collects only 35 percent.

Interim contracts that parties negotiated in October are slightly different than the official contracts that may now be renegotiated, but the interim agreements also funnel a disproportionate amount of money toward cable companies. Contracts are also slightly different in Canada, where cable companies take as much as 80 percent of the revenue, leaving only 20 percent for Excite@Home.

By allowing Excite@Home to renegotiate its contracts with the cable companies, the judge opens the door to new contracts that substantially increase Excite@Home's cut in revenue. Because Excite@Home filed for Chapter 11 bankruptcy protection in September, the judge said that Excite@Home may legally break its existing contracts in order to increase its chances of survival.

But the decision also opens the door to a termination of Excite@Home's high-speed Internet service to more than four million subscribers. The cable companies, including Cox, Comcast, Charter Communications and others, have stated or implied for weeks that new contracts could result in termination of the service.

"The contract is the means by which we operate a service," an attorney representing cable company Charter Communications said in court Friday. "If there is no contract, there is no service."

But attorneys for bondholders and unsecured creditors said the cable companies' protestations are nothing but idle threats--an attempt to hang onto lucrative contracts without having to renegotiate them at potentially less favorable rates.

"They're playing a high-stakes game of chicken at the expense of customers," said Richard Slack, a New York attorney representing Excite@Home's bondholder committee. "The court was pretty clear about the importance of renegotiating contracts."

Even after Carlson heard arguments for two hours and ruled that Excite@Home could renegotiate contracts, attorneys for the cable companies protested. One said he planned to appeal the decision. Several other attorneys for cable companies argued that the judge should, at a minimum, let the companies continue operating under the existing contracts for several days.

But Carlson said it was in the best interest of the consumers to renegotiate the contracts immediately. He rejected cable companies' argument that the contracts should be maintained in order to preserve the Internet service of 4.1 million customers.

"Bankruptcy typically causes much disruption," Carlson said. "While the cessation of customers' Internet access is regrettable, it does not jeopardize public health or safety."

A shutdown would strand 45 percent of the cable modem users in North America, disrupting small-business owners, telecommuters and even students, since many cable companies have donated high-speed data lines to schools, according to a research note by Anthony Gikas, an analyst at U.S. Bancorp Piper Jaffray.

Excite@Home customers have grown increasingly upset as their Internet access provider has struggled through bankruptcy proceedings. Many say termination would force them to rely on dial-up connections, which are vastly slower than high-speed cable modem access. Digital subscriber line (DSL) is another fast alternative to cable access, but the service is not widely available, and it requires new hardware and installation fees.

"I will cancel all of my AT&T services" if Internet service is terminated, said Bryan Kennedy, a software engineer in Dallas. "This affects my family's ability to work at home. The cost of setting up DSL and going through the process is too much of a headache. I would go back to a dial-up account until I could find a reasonable high-speed alternative."

Some sources have said that the cable companies hope to extend their contracts at least through next week, when AT&T is expected to make a $307 million bid for Excite@Home's cable assets. If and when the sale is finalized, AT&T could renegotiate contracts again.

AT&T's bid has also become rife with controversy. Many Excite@Home shareholders and creditors say the company's cable assets are worth vastly more than $307 million--some insisting that fair market value is as high as $1 billion.

AT&T Broadband representatives said this week they could assume about 20 percent of Excite@Home customers if the company shuts off service. Excite@Home has been in meetings for the past several weeks with AT&T as well as other cable companies.

Sources close to the deal said few of those involved in the talks really want a shutdown of Excite@Home, and some bondholders are willing to accept bids even marginally more than $307 million.

"Anything is possible with enough money," said Bill Weintraub, an attorney who represents the bondholders committee. But he added that the $307 million offer was "clearly inadequate at this point."


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To: spycatcher
They're SAYING that, but they aren't stupid -- cut the customers off and they'll NEVER come back. Everybody's posturing but they know how badly they all need each other through the shakeout.
61 posted on 11/30/2001 6:34:11 PM PST by Black Cat
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To: spycatcher
...we are talking with AOL Broadband and Road Runner, and believe we can expedite a transition."

Unfortunately, according to the head cable internet honcho at our local company, who I talked to this afternoon after the ruling came out, that "expedited" transition would still take 45-60 days here... So let's all hope it doesn't come to that...

62 posted on 11/30/2001 6:38:58 PM PST by Black Cat
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To: meyer
I'm a Comcast customer, but I haven't tried it tonight. At present I am using a dial up connection on my wife's computer. I'll check out Comcast's cable connection tomorrow.
63 posted on 11/30/2001 6:40:11 PM PST by janus
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To: Cagey
my e mail at comcast@home.com here in NJ has not been working for a couple of hours now.

You can have my spam -- and all the copies of badtrans I've been getting -- if you want it... :) My @home mail is doing just fine.

64 posted on 11/30/2001 6:41:36 PM PST by Black Cat
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To: spycatcher
DIRECT TV DSL. SATELITE LINK. GET IT FOR BEING OUT IN THE WOODS OR BOONIES!
65 posted on 11/30/2001 6:46:25 PM PST by US_MilitaryRules
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To: janus
I have a couple of nosy questions about that... starting with this one... if you have access to cable on your own machine, why are you subjecting your wife (and yourself at the moment) to dial-up?
66 posted on 11/30/2001 6:49:30 PM PST by HairOfTheDog
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To: Black Cat
That's why I think it won't last but a day or two if at all. But we customers need to insert ourselves into the picture with threats of DSL, DirecTV/PC/Duo, asking Congress to remove monopoly protection, class-action lawsuits, etc.

What's funny is how they're recommending free dial-up as a replacement. Of course if they really cared about the customer getting comparable service they would also recommend DSL or DirecPC for the people who critically need fast service. But that means the customer would be happy and not return to them.

They waited til the last minute in order to use us as hostages, when they could have warned people who have critical needs to switch to DSL long ago when people had a chance to get it set up. They gambled with our lives and lost, now they want us to barely get by without them if *they* decide to hardball @Home.

67 posted on 11/30/2001 6:52:50 PM PST by spycatcher
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To: HairOfTheDog
My wife's burkha precludes her from using cable. Besides she doesn't want to give-up her right to a dial up access.
68 posted on 11/30/2001 6:59:32 PM PST by janus
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To: Black Cat
It was "intentionally negligent" of them to wait until this week to warn us of this possibility. Now people have no time to switch to a *real* competitor like DSL. Half a million people in a city can't call for and get DSL installed at the same time. And even still, they aren't telling anyone DSL or satellite exists.

That's why I think the cable companies (who could simply pay @Home a better rate to maintain service) are liable for damages.

69 posted on 11/30/2001 7:00:35 PM PST by spycatcher
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To: spycatcher
They (AT&T at least) did warn us, this is not exactly news to me... I have been getting email newsletters from AT&T regularly updating me on the progress of their negotiations with Excite for MONTHS...

The news did not exactly help me, as I have no other high speed option where I live, but they have been up-front and reassuring all along that they were doing everything they can to avoid a shutdown, but that there was a risk.... So I ride for as long as I can stay on, and eagerly wait for the clock to roll past midnight....

70 posted on 11/30/2001 7:02:58 PM PST by HairOfTheDog
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To: janus
LOL I figured as much... And I bet you have sewn her pockets shut so she cant carry money!!

Well the meek shall inherit the earth.... it will just take a really long time to download now......

71 posted on 11/30/2001 7:06:52 PM PST by HairOfTheDog
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To: HairOfTheDog
Not with Cox. AT&T has been up-front because they have an actual backup plan with their own network and have nothing to fear.
72 posted on 11/30/2001 7:11:25 PM PST by spycatcher
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To: Dr.Deth
Net Zero is Cox Communications back up service too. What a shame!
73 posted on 11/30/2001 7:17:12 PM PST by lady reaper
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To: spycatcher
I have gathered that from the other Cox customers that are posting... Hope we are all still here in the morning....
74 posted on 11/30/2001 7:18:50 PM PST by HairOfTheDog
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To: Cagey
"My @home connection has been acting a bit odd tonight with periodic disconnects."
How can you have disconnects if you are "on all the time"
I have experienced periods of time where I cannot get a "look-up". But any streaming connection seems unaffected.
LONG LIVE BROADBAND.
75 posted on 11/30/2001 7:19:41 PM PST by George from New England
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To: George from New England; Cagey
My Internet Explorer unexpectedly shuts down on me from time to time, but I believe that to be an IE problem, not the connection....

Long live broadband!

76 posted on 11/30/2001 7:23:10 PM PST by HairOfTheDog
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To: spycatcher
Not with Cox. AT&T has been up-front because they have an actual backup plan with their own network and have nothing to fear.

Hmmmmn! Interesting. Yes, AT&T does have their own network, which I was once a subscriber to. If they have it set up to deal with the cable connection, they are home free. And I doubt if it would take much to make their network compatible. (I was previously a dialup subscriber to worldnet.att.net)

This could be another strategy; get the other cable companies to hook up with AT&T's network. AT&T was in the process of getting out of cable, but were not planning to get out of the internet business as far as I know. A little different picture than I had first thought, based on what I've read here. In essence, delete @home, replace with worldnet.

77 posted on 11/30/2001 7:38:46 PM PST by meyer
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To: meyer
Eventually it will all be bought and run by AT&T and they will have to be broken up again!
78 posted on 11/30/2001 7:48:56 PM PST by spycatcher
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To: George from New England
I'm still online with Cox and the Internet just became blazing fast as of midnight. Maybe it's my imagination but then again a bunch of people could have just lost access.
79 posted on 11/30/2001 8:05:27 PM PST by spycatcher
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To: spycatcher
Now, that's a possibility. I wonder if AT&T can handle Microsoft? I wonder if they want to.

Hey, I just noticed that it is 12:05 AM and I still have internet service. That's a good sign, unless they are talking about Pacific time.

80 posted on 11/30/2001 8:06:27 PM PST by meyer
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