They could have saved time and money if they just asked me. AOL sucks. It takes minutes to clear off all their marketing pop-ups just to get mail or to a website. They "update" your software without asking if it's a convenient time for you to wait 3-5 minutes, they STILL have busy signals, they offer nothing substantive more than other ISPs. MOST people get started with AOL becuause they simply really don't understand the alternatives, many which offer quicker speed or the same speed for less cost.
AOL has survived because it "attracts" new customers, just look at the software offers each month in your mail. The problem has always been that they cannot "retain" users.
My suggestion, get rid of ALL pop-ups, make the screen cleaner, and drastically reduce monthly fees to say $15/month for unlimited use.
If they don't do that they will lose massive market share.
They could have saved time and money if they just asked me. AOL sucks. It takes minutes to clear off all their marketing pop-ups just to get mail or to a website.You can turn those off. I'm at work not home, but if I remember right its Preferences, Marketing Preferences, and turn off the "special pop-up members offers" or something like that.
-Eric
OK I confess. I was a real dummy when I started with AOL in 1996, but I'm still there and not a whole lot smarter. I don't notice too many pop ups (certainly not as many as on Lucianne! Ugh!)
Do you have another suggestion for a service that I can access both at home and at work? At work we have own own provider, and we use Internet Explorer to access the Web and Outlook for e-mail -- but I can access my AOL account through IE, and that's really convenient.