Freep KMart on exit-door search policy

[paulklenk]

The best anti-theft program is good customer service. Anyone in retail can tell you that. Greet every customer, be available on the sales floor, and pay attention to customers' behavior, and you will not only sell like the dickens, you will also cut down on theft tremendously. K-Mart has never figured this out; that's why they're not only known for poor service, they now have such a theft problem they actually have to check people at the door.

[southern rock]

They have a right to make whatever policy that they want.

Not if it's illegal.

[southern rock]

"We reserve the right to refuse service to anyone."

P.S. However, what we are discussing is taking place after the store has already accepted the customer's buisness.

[Diddle E. Squat]

Dream on.

[southern rock]

Pick up the trash, paint your house, cut your grass...you won't have any problem.

Tell me how to run my house, and you'll have a problem.

[southern rock]

Lester Maddox was a racist idiot who refused to serve blacks.
If I refuse to allow you to shop in my store because you won't allow me to check your plastic sacks or shopping cart before you leave and compare it to the receipt, I am discriminating on the basis of....what?

Ahem...

"We reserve the right to refuse service to anyone."

[Budge]

Door is always open for you, sir! =o)

I work at store 241 in Pine Bluff, Bill.

[Kaslin]

She's wrong, it is not the only store that does it.

She was talking about the Wal-Mart Stores here. We have 2 Superstores plus one in the county to which I have never been.

All in all, I suppose it depends on the manager

[southern rock]

There again is the snobbish attitude..sigh, you all are making it too easy.

Hey, I worked in retail for a long time. I realize that customers can be absolute demons from hell. There is no shortage of evil, pain in the a$$, vicious, p*ss-poor attitude customers out there. However, I have seen very few theives. And if someone is shoplifting, they are usually not the one's giving 'tude. If the door receipt checker is a store employee, I will blame management, not the employee. However, if the door guy is a private security guard, well, let's just say I have no respect for those clowns. They actually believe they are cops. Pathetic.

[southern rock]

www.customerssuck.com

For your enjoyment! :)

[freebilly]

Oh bologna. I have never felt like a thief in a Sam's club because thier policy is fairly placed on every customer

You'd do great in a police state where everyone is suspected of being a criminal....

[SerpentDove]

>>Private business, they can do what they want. <<

Oh really.

[Chad Fairbanks]

Much of that could, if handled 'correctly', be considered Fraud, which carries a much stiffer penalty - this is especially handy when dealing with shoplifting rings :0)

[MSgt Smith]

I have gone over my Sam's agreement closely nowhere in it is there anything about inspection at the door. I know its store policy that I defacto agreed to, still its not in the agreement.

I don't stop at the door for any other store. If the inventory control beeper goes off I keep on walking. Someone lays a hand on my person to stop me I will defend my self with what ever force is required.

I am not a thief and refuse to be treated as one.

[sinkspur]

I am not a thief and refuse to be treated as one.

You have a huge chip on your shoulder. If you can't see the reason that some stores opt for this practice, then it's no wonder you only made it to MSgt.

[SerpentDove]

I was in Ulta, one of those perfume/cologne places, and had made a purchase.

I was starting my car and one of the "managers" ran out, wrote down my license tag number, and said "Can you wait here till the police arrive?" She had gone to one of the shelves and found an empty cologne box, and utilizing her magnificent powers of deduction, figured I had stolen its contents.

Not having stolen anything, I knew I could drive away with impunity. But I decided to stick around, for kicks.

I waited a few minutes, then got tired of waiting. So I went inside and presented my purchase to her underling, witnessing her shocked expression. The police had been called and were on their way (har har),

I demanded a full refund, and when the underling asked why, I told her that I had never beentreated so rudely in my life, and had been accused of theft.

Had I been in a worse mood, I would have shown up the next day to file an official complaint to the higher-ups. But I got my grins, anyway.

[A CA Guy]

That was funny, but they will hire the handicapped and a lot of the elderly. Not bad folks at all and it is a great place to learn the respect of a job and how to remain employed, because they DO overlook a lot.

I know of some kids who had troubles and they gave them a chance.

[eloy]

In late 1998 or early 1999 an off duty Maryland State Police Officer leaving Sam's Club was stopped at the door by a 60 something grandmother and asked to see his reciept. Despite being a regular customer, and knowing that a glance at the receipt and the contents of his cart were SOP, he threw a fit. When the lady placed her hand of the gentleman's forearm he started screaming "help, I'm being assaulted". The last I heard the grandmother was still in court over the event.

[A CA Guy]

LOL, you are bad. Out here in CA if we go to the swap meets, we find that instead of little stores as they used to be in the 80s, they are now like we have stepped in-part right into Mexico.

[Dr. Frank fan]

Don't flatter yourself intop believing anyone remembers you at Frys. too many people. [...]

Uh, I don't. When did I imply that I thought someone at Fry's would remember me?

I have no idea what you're trying to tell me.