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43%  
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Keyword: noincentive

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  • Joe's Crab Shack backs away from no-tipping policy

    05/12/2016 3:33:35 PM PDT · by PAR35 · 52 replies
    CNN ^ | May 12, 2016 | Kathryn Vasel
    Apparently, the no-tipping test at Joe's Crab Shack isn't working out. The casual seafood chain announced in November that it had been trying out a no-tipping model in 18 of its restaurants across the country since August. But less than a year later, the company is moving back to the standard gratuity model in 14 of the test locations. ... "Our customers and staff spoke very loudly [about the policy], and a lot of them voted with their feet," he said.