I made the mistake of getting an Amazon card (for the discount) and leaving it in the Amazon wallet.
My account was hacked (inside job) and a laptop ordered and delivered to an address I never used.
Amazon said it was ordered by phone. I had never made an order by phone.
Amazon INSISTED I had made the order. Fortunately Chase reversed the charge but I still get calls from Amazon trying to get me to pay.
I have gotten several such notices…not valid purchases
I think they want you to call and inquire so they can phish your credentials
Also with PayPal
I didn’t know it was possible to order from Amazon by phone.
A few times we’ve received confirmation emails about things (a couple were laptops) we supposedly ordered, but hadn’t. We called and they referred it to their fraud department. It never appeared on our credit card.
Haven’t had any issues after signing up for the additional extra verification code via text.
We’ve always had excellent customer service when it was necessary.