Not good in some peoples experience:
My turnaround has gone from an average of two to three business days (mostly two) to four days at best. The change occured exactly when I got an email survay asking about reporting my received date. I am not paranoid, but I wish I never responded. One of two possiblities a) Netflix has grown its custoemrs (and revenue) and not increased its employees or inventory in proportion; or b) they have decided to tweak their software and delay longer standing customers. The latter is quite easy and most likley. Posted by: zeb | November 22, 2004 at 03:09 PM
Like a person posting above I too noticed a change in turnaround times as soon as I responded to an email from netflix asking how fast I recieved my shipments. Before I responded I could rely on NF to turn my shipments around fast. After responding it takes AT LEAST 1-2 additional turnaround days. If this is what they used this email for I think it is ethically wrong as it was presented as a way check up on their service. Responding gave me worse service. Posted by: Steve | November 23, 2004 at 02:57 PM
I mailed 2 movies Monday. Today, I received e-mails confirming Netflix received the movies. Later today, I also received e-mails stating they would ship out my next 2 movies, scheduled for arrival tomorrow. I'm pretty satisfied with the turnaround & this is the same turnaround rate as when I first signed up w/ them.