Harvey Pekar...author, commentator, cartoonist and VA clerk had this pegged in his comic book and film of the same name "American Splendor"
See the trailer at about 0.35, 1.59 and 2.14 mins for real video from his VA
https://www.youtube.com/watch?v=mjjJmwXtEGA
also in: https://www.youtube.com/watch?v=5ruqojr2M3o
I’ve long been familiar with American Splendor.
I had my tonsils removed at the VA hospital in 1974. The doctor was from Pakistan and I couldn’t understand half of what he said. I almost bled to death.
Later in my room I reamed an old nurse out and three old vets in the room with me said they were happy someone had told the old bitch off. They were treating people like pieces of you-know-what.
So this has been going on for years.