Retail stores are being used more and more as display warehouses, where people go to check out the merchandise but then go buy it online.
Many stores are fighting back by matching online prices, but I don’t think that is a sustainable model.
It’s not sustainable. Best Buy requires at least a dozen employees, a huge electric bill and big footprint, and a big advertising budget. The same online retailer requires a few employees and they can be in a smaller warehouse or ship direct from a wholesaler/producer.
The only thing that has kept Best Buy afloat is cellular phone sales/plans.