But a good way to relieve stress! Long ago before retiring, I managed a team of techs who took care of I.T. equipment including gear in the police department. A cop called us to take a "defective" PC off his hands. Bullet hole through the center of the screen. Said his gun went off accidentally while trying to get the laptop computer to work right. Uh-huh. We replaced it. Police were so pissed off at problems using computers that there was no action taken against the cop, just a bunch of knowing smiles.
Sounds like my last job. We had a sales rep who while very effective, was just a plain nasty guy. We had a standing rule that there would be no repercussions for hanging up on him.
I proved it true. A few minutes after a particularly difficult phone call with him, I entered the office manager’s office and told her I needed a new telephone.
“Why? she asked.
“Mine, um...broke? I replied
“How did it break?
“I, um...punched it and it broke in half.”
She asked “Who were you talking to?”
“Bob”
“OK”
The next day I had a new phone and nothing was ever said.