Digital solutions firm opens customer center in RTP, plans to hire up to 200 people (North Carolina)

WRAL-TV ^ | May 10, 2018

[2ndDivisionVet]

RESEARCH TRIANGLE PARK – Zensar, a provider of services to help clients implement digital solutions, is planning to hire as many as 200 people over the next two years at a new customer support center in RTP.

Zensar, which is part of India-based RPG Enterprises, says the “current plan” is to hire “about 100” people, all of whom will be “local hires.”

Jobs will be for developers, testing business analysts, data analysts, project leads and project managers.

The center will provide customer support, consulting and training,

Hiring up to 200 people could occur by the end of 2019 depending upon adding more customers.

“North America is our biggest region and we are focused on making intense investments in this region,” said Sandeep Kishore, the CEO and managing director of Zensar.

“Some of our important customers are located in the vicinity, making the RTP a perfect location for our first nearshore customer delivery center here. We are committed to investing in building local talent that will strengthen our customer offerings. The facility will deliver on our business services, making us trusted partners to our customers.”

Zensar clients include: •Manufacturing •Retail •Financial services •Consumer businesses

“RTP has emerged as an innovation hub, with a good pool of technology talent. It has been our endeavor to adopt a customer centric approach in giving excellent delivery to our customers. We look forward to training, learning and growing our operations in this region characterized by growth, innovation and diversity,” said Venky Ramanan, executive vice-president for Zensar, in the center’s announcement.

“Our team based in this location will be proactively working to enhance our relationship by engaging closely with the customer team.”

[bigbob]

Interesting that an Indian company is hiring US IT people at 10x or more what they’d pay in India.

[Cronos]

The fact of the matter is that big integrators ie companies like IBM services, DXC etc. that get money integrating or managing other companies systems are going to die. The reason is the increasing value of putting stuff on the cloud and paying Amazon or Google or Microsoft to manage your servers en masse. And why do I want to pay a company to integrate SAP data with Oracle etc. when I can have business analyssts who know Azure or AWS and can connect the boxes (we're not there yet, but close) I predict that the big services companies will die by 2020 and be replaced by multiple smaller companies that are of two kinds:

1. local, on-hands consultants (body shops you can say) who have a close relationship with the customers and work in a devops kind of mode. This may include business systems analysts - those who can build the blocks of different apps on the cloud together for the client
   
   
2. Guru level develoeprs who will create COMponents on the cloud or will maintain data centers

In this case they are hiring locals for #1