Sucks for you. I have found the service at Amazon to be the best anywhere.
Just today I did a live chat about an item I returned and had not gotten a refund on. It was my fault. I sent two separate items back in the same box. I knew I shouldn’t have done that. But Sampath took care of everything.
So far I have had no problems with Amazon.
They emailed me the Live Chat.
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Hello,
Here’s a copy of the chat transcript you requested:
Initial Question: Suncloud Councilman Polarized Sunglasses, Matte Camo Frame
I returned this item along with Bnus italy made classic sunglasses for men women corning real glass lens w. polarized option (Frame: Jungly/Lens: Brown B15, Polarized)
I sent both items back in the same box. I enclosed the return printouts for both items in that box. However only one item (BNUS) has been processed, but not the Suncloud. Can you find out if you have the Suncloud item and will you start that refund?
08:27 AM PDT Sampath(Amazon): Hello, my name is Sampath. I’m here to help you today.
I’m sorry for the inconvenience you’ve experienced in this case. Not to worry, I’ll surely check and sort this out for you.
08:28 AM PDT Sampath: May I’ve the order number to check that for you?
08:28 AM PDT ME: Order # 113-4646595-4297057
08:28 AM PDT Sampath: Thank you.
I’m checking the order for you, I’ll do my best to help you.
08:30 AM PDT Sampath: As you’ve send two items in the same box the returns center have processed refund for one that was sticked on the box.
In this case, for future returns we request you to send the items separately to avoid such issues if there are multiple labels and items to return.
Would you prefer the refund to your gift card balance or to your original payment method(card)?
08:31 AM PDT ME: Original payment method. I’m sorry I sent both at one time. I wondered if that might be a problem. I apologize.
08:32 AM PDT Sampath: Thanks for understanding.
Please be sure to return in separate boxes in future.
Done. refund initiated.
I’ve requested the refunds and they will show in your original payment method with in 3 to 5 business days.
Can I be of any other help?
08:32 AM PDT ME: Thank you. You’ve been very helpful. This is all I need for today!
08:32 AM PDT Sampath: You’re welcome.
Thanks for being Prime member
Thank you for contacting Amazon. We hope to see you again. Have a great rest of your day. Please click “End Chat” to close this window.
Thank you.
Amazon.com
I made a mistake on a gift card and spoke on live chat with Amazon staffperson, who handed it professionally and quickly and in a friendly, intelligent manner.