Just curious, but RCL’s website remains a hot mess since they “upgraded” it back in March. Any idea on what’s going on behind the scenes with that? I know that the CEO has addressed the problems, but the problems remain. Lots of complaints from customers on getting access to their booking information or losing their information and having to reconstruct it with customer service reps over the phone.
Seems like a company that can build world class, state of the art mega cruise ships would be able to properly design, beta test and launch their website with few hiccups.
I left 5-6 years ago, so I don’t know. What I do know is that there was a huge IT purge about 2 years ago from the top down.
I can tell you that we went on a Royal cruise with extended family over spring break and I had the same issues. It was frustrating, especially as the guy who was trying to make all the pre cruise bookings for the entire family