[NorthMountain]

Check out at Lowe’s is slow, few registers are open, and lines can be long; there is no self-check-out.

False, false, false, and false.

Returns are a total disaster at Lowe’s and are often so fouled up they take 30 minutes.

False.

The Lowe’s online experience is just awful

False. And Lowes has a pick-up desk just inside the entrance.

[weston]

Our Lowe’s is much better than than our Home Depot. The customer service sucks at HD. Lowe’s return policy is the best too. Prices also better. If I can’t find it at Lowe’s then I’ll try HD.
It could be a case of local management here.

[PhiloBedo]

My return experience at Lowes drove me away.

I brought a sheet of plywood back and the lady told me to “stand over there” and she’d get to me. I then watched her close out her register, take off her apron and walk away.