Very good point.
I read an interesting article in the WSJ yestereday that said that Microsoft's problem was its business model, which was always one of trying to destroy the competition (primarily by copying the product clumsily and trying to blow the competitor out of the water by the force of its large installed base, which theoretically will accept the MS copy instead of seeking the original).
I think there's some truth to that. MS is apparently very worried about Google now, which may indeed be starting towards a suite of apps that work with its essentially cloud-based system, so with Win 8, MS completely threw away what it had done well for years and tried to bring in a bunch of cloud stuff and shallow apps on a clunky, unready operating system.
I hope they improve, but many times in the past, MS has thrown away a good program (remember Front Page?) or removed its most important functionalities in an attempt to destroy a competitor. Not a good business model at all.
Yes I do. It was garbage.